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ServiceNow Functional Analyst
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Job Description
- Req#: 744000058928125
Employer Industry: IT Consulting and Staffing Solutions
Why consider this job opportunity:
- Contract position with competitive pay
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Supportive and collaborative work environment
- Chance to make a significant impact on service delivery and business processes
What to Expect (Job Responsibilities):
- Collaborate with business stakeholders to gather and document functional requirements specific to ServiceNow modules
- Contribute to designing ServiceNow solutions based on business requirements, ensuring alignment with best practices
- Analyze and document existing workflows within ServiceNow, identifying inefficiencies and recommending enhancements
- Facilitate and participate in User Acceptance Testing (UAT) sessions to ensure configurations meet business needs
- Develop training materials and conduct training sessions for end-users on effective use of ServiceNow
What is Required (Qualifications):
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 5+ years of experience as a Functional Analyst, specifically with ServiceNow implementations or similar ITSM platforms
- Relevant ServiceNow certifications
- Strong understanding of ServiceNow modules, functionalities, and best practices
- Excellent analytical and problem-solving abilities to assess business needs
How to Stand Out (Preferred Qualifications):
- Experience in process improvement methodologies (e.g., ITIL)
- Knowledge of Agile methodologies and project management tools
- Familiarity with ServiceNow configuration and reporting capabilities
- Strong verbal and written communication skills to convey technical concepts to non-technical stakeholders
#ITConsulting #ServiceNow #RemoteWork #CareerOpportunity #ContinuousImprovement
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