• Job Description

  Req#: 154714

  PRIMARY PURPOSE

  The ServiceNow Platform Architect is a technical leader responsible for providing consultive leadership to the ServiceNow Platform Team. This role ensures alignment of the ServiceNow platform with business strategy, governance decisions, and overall best practices. The ServiceNow Platform Architect documents the platform, reviews new requirements for potential impact, and provides controls to ensure the most appropriate technical solutions are leveraged within the platform while minimizing technical debt.

  Major Responsibilities

  • Responsible for creating and maintaining a detailed view of the existing architecture.
  • Responsible for aligning ServiceNow platform capabilities with business strategy and the overall roadmap. Evaluates existing processes and internal functions to identify areas for improvement and suggest enhancements to optimize efficiency and effectiveness.
  • Works closely with stakeholders, and IT leadership, to create a robust platform to ensures that the IT systems support the overall business strategy and operational needs.
  • Leads the analysis of the impact of new requests and provides technical direction and architectural controls to assure effective implementation in compliance with design and quality standards.
  • Leads the ServiceNow Platform Team in implementing technical best practices, policies, and procedures.
  • Participates in code review processes, makes recommendations for improvement, and ensures architectural consistency across multiple project initiatives.
  • Recommends tools, processes, and methodologies to improve efficiency. Research emerging technologies and formulates recommendations.
  • Mentors and coaches' teammates in workflow and functionality on enhancements to the platform and/or processes and participate in implementing new solutions on the platform.
  • Maintains expertise and knowledge of technology trends and technology landscape in the healthcare industry.

  MINIMUM JOB REQUIREMENTS

  Education

  Bachelor’s degree in Computer Science, Information Technology, or a related field

  Certification / Registration / License

  ServiceNow System Administrator Certificate

  Work Experience

  Minimum of 7 years of experience within the ServiceNow platform

  Knowledge / Skills / Abilities

  Proven ability to troubleshoot and resolve complex technical issues

  Proven experience in designing and implementing ServiceNow solutions, custom applications, and integrations

  Demonstrated experience leading technical teams and managing complex projects

  Experience in Agile methodology

  Experience in working with business stakeholders to gather requirements and translate them into technical solutions

  Strong technical abilities and a sound understanding of business strategy and policies governing the ServiceNow platform.

  Strong technical foundation in ServiceNow, either as a platform admin or developer

  Excellent written and verbal communication

  Experience in Enterprise Security and Architecture, Enterprise and/or IT Service Management.

  Proficiency in ServiceNow development and support

  Strong requirements-gathering experience.

  Proficiency in scripting languages such as JavaScript, Web Services, HTML, CSS, and Jelly

  PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

  This position requires travel, therefore, will be exposed to weather and road conditions.

  Operates all equipment necessary to perform the job.

  Exposed to a normal office environment.

  PREFERRED JOB REQUIREMENTS

  Education

  Advanced degree in a relevant discipline

  Certification / Registration / License

  Certified Technical Architect

  Work Experience

  Proven experience in an architect role

  Our Commitment to You:

  Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

  Compensation

  Annual Base Pay: $120,328.00-$188,544.00

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

  Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

  Visit totalrewards.org to access your existing Total Rewards and view this FAQ to learn more about the internal transfer process.

  DISCLAIMER

  All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

  This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

• About the company

  With over 65,000 employees, Atrium Health, is where you can find a doctor, hospital, or healthcare location in NC or SC.

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