• Job Description

  Req#: R0385230

  Job Description:

  Job Title ServiceNow Product Manager
  Corporate Title Vice President
  Location Jacksonville

  Overview

  You will be joining Foundational Platforms team responsible for the strategy and development for the core, cross-technology software tool sets of Information Technology (IT) Service Management and IT Asset Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities. The Product Owner is aligned to the Scrum teams and acts as the single point of contact for the professional Scrum Teams that are delivering capabilities for the modules within the platform that they are responsible for. Overall, the Product Owner is responsible for maximizing the value of the configuration delivered by a Scrum Team(s), ensuring alignment to business outcomes .

  What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration

  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

  • Educational resources, matching gift and volunteer programs

  What You’ll Do

  • Create Objectives and Key Results (OKRs) for the Product Management Chapter, ensuring an outcomes-based value management is in place

  • Communication, leadership, and collaboration skills are necessary to succeed in this position as you are tasked to constantly communicate with both your end-user customers and team members to identify previously unseen challenges and possible opportunities

  • Owns the demand management process for their product lines, including intake, evaluation, and approval

  • Participates in the development and updating of annual budget plans to ensure appropriate allocation of resources against Strategy

  • Collaborates with ServiceNow Council and SteerCo to build trust and understanding

  • Hires, develops, and evaluates Product Chapter success

  How You’ll Lead

  • Set the long-term vision and product-line-level strategy

  • Conducts performance reviews, reports on performance metrics, and creates plans to improve performance

  • Prioritizes team health and performance by detecting and resolving people issues

  Skills You’ll Need

  • Bachelor’s degree or equivalent required

  • Ability to executes plans and align product area to business strategy

  • Demand Management (Assistance with requests, Collate, Assess, Align)

  • Product Governance and Demand Assessment – platform alignment, business process, technical, operational , Organisation Change Management

  • Product Management (Forming the Product Backlog , Release & Sprint planning, Refining the Sprint Backlog, Feature Authoring & Story Validation , Story Prioritization )

  Skills to Help You Excel

  • Advanced/Expert level experience within IT at large corporate environments, specifically around Product Management or in Financial Services Technology in a client-facing function

  • Proficient Project Management experience

  • ServiceNow foundational knowledge

  • IITIL / best practice service context

  • Ability to work cross-functionally in virtual teams and in matrix structures

  Expectations

  It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

  Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

  The salary range for this position in Jacksonville is $100,000 to $145,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

  Deutsche Bank Benefits

  At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

  Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

  The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .

  #LI-HYBRID

  We strive for a culture in which we are empowered to excel together every day. This includes acting
  responsibly, thinking commercially, taking initiative and working collaboratively.
  Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

  We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

  Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

  We welcome applications from all people and promote a positive, fair and inclusive work environment.

  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; and Employee Polygraph Protection Act .

• About the company

  The bank's network spans 58 countries with a large presence in Europe, the Americas and Asia.

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