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ServiceNow Software Asset Management (SAM) Implementation Specialist (Remote)
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Job Description
- Req#: R2301773
Advantages of Joining Employer:
Join a rapidly growing, technology-driven company that values expertise and innovation. As an experienced ServiceNow Software Asset Management Implementation Specialist, you will be recognized as a subject matter expert in all aspects relating to ITIL SAM. You will lead software asset/installation remediations and/or troubleshooting while championing the SAM lifecycle process and procedures to ensure data integrity of software rights and usage to support SAM compliance.
Responsibilities:
- Register new Software Assets/Configuration Items (CIs) while maintaining proper relationships as defined in the agreed SAM-Pro Models
- Assist in conducting Quality Assurance over SAM process and policies
- Provide SAM experience leadership including training, mentoring & staff augmentation
- Build customer relationships by delivering above client expectations on assigned deliverables and is accountable for proactively identifying & winning add-on work and identifying cross-sales leads
- Stay current on ServiceNow products and applicable integrated technologies related to SACM and SAM
Required Skills:
- 2+ years of experience ServiceNow SAM Pro experience
- 5+ years of experience working with business processes supported by technology
- 1+ years of experience evaluating the accuracy of SAM Pro calculations in a decision tree-branched license metric
- 1+ years of experience reporting in SAM Pro
- 1+ years of experience with dashboards in SAM Pro
Preferred Certifications:
- ITIL certified (Foundation v3 or v4)
- ServiceNow: Software Asset Management Fundamentals
- ServiceNow Certified System Administrator
- SAM-Professional module: Certified Implementer
Additional Information:
- US Citizenship is required due to federal contract requirements
- Must be able to get a Public Trust Clearance
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
- Reasonable accommodations are available, including for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment processAbout the company
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