• Job Description

  Req#: 548093

  Job Title

  Services & Solutions Delivery Team Lead with German

  Job Description

  Services & Solutions Delivery Team Lead takes care of the team responsible for the operational support of our customers, distributors, and internal stakeholders. You will ensure the quality and functionality of Philips equipment to care for our customer's needs and a high level of customer satisfaction on a daily basis.

  
  Your role:

  • Managing all aspects of customer service operations and leading operational teams to achieve business goals.
  • Aligning team activities to support business strategy objectives and identify/develop talent by leading by example to promote a performance culture.
  • Being responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
  • Utilizing LEAN techniques to drive operational efficiency improvements at the business and department level.
  • Ensuring closure on time of all kinds of Service requests
  • Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

  Our benefits:

  • Annual bonus based on performance achieved
  • Private medical care with the option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Wide variety of trainings & learning opportunities, including LinkedIn Learning
  • Employee Assistance Program

  You're the right fit if you have:

  • At least 5 years of professional experience within operations in a corporate environment
  • Professional experience in people management in a corporate environment (would be a big plus)
  • Fluent English & German
  • Hands-on experience with process improvement e.g. LEAN techniques and culture & Project Management skills
  • Good communication skills at different levels (to internal stakeholders and regions/customers)
  • Proven experience within Change Management topics
  • Skills in developing and maintaining high standards of telephone conversations and written communications with Partners and Customers
  • You bring a positive "can-do" attitude and are always ready to lend a hand to others.
  • Knowledge and experience in customer service or supply chain management is a strong plus

  
  How we work together
  We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
  
  
  About Philips
  We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  
  If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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  #LI-EU

  #LI-Office

• About the company

  Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.

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