Carnival
Ship and Shore Experience Specialist - REMOTE - US
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Job Description
- Req#: 12453
Employer Industry: Cruise Line and Travel Hospitality
Why consider this job opportunity:
- Salary up to $22.07 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) and Employee Stock Purchase Plan
- Opportunities for training and professional development, including tuition reimbursement
- Supportive work culture emphasizing compliance and employee well-being
What to Expect (Job Responsibilities):
- Answer incoming calls and accurately enter bookings into reservation systems per company standards
- Maintain knowledge of new products, promotions, and policies related to bookings
- Provide excellent customer service, addressing questions and concerns about reservations
- Assist guests with planning shore excursions and shipboard needs, ensuring compliance with ADA laws
- Manage inventory for dining and specialty services, and assist with group dining coordination
What is Required (Qualifications):
- Previous sales experience required, preferably in the travel or hospitality industry
- Minimum of 2 years experience in customer service
- Strong verbal and written communication skills
- Must have a dedicated, quiet workspace at home
- Strong organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Knowledge of Holland America and Seabourn lines
- Familiarity with the POLAR booking system, Outlook, Word, and Excel
- Ability to work independently and be self-motivated
- Strong decision-making skills with the ability to multi-task under time constraints
#CruiseLine #TravelHospitality #CustomerService #CareerOpportunity #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Carnival Corporation & plc is a British-American cruise operator, currently the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands.
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