• Job Description

  Req#: 4869
  Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

  BASIC PURPOSE:

  Site Coordinator plays a crucial role in managing the day-to-day operations of a branch office. This position involves coordinating staffing, scheduling, and administrative tasks to ensure the smooth functioning of the branch and the delivery of high-quality home healthcare services to clients.

  ESSENTIAL FUNCTIONS:

  1. Maintain an up-to-date database of qualified candidates for future placements.
  2. Coordinate with clients to understand their staffing requirements and preferences.
  3. Schedule and assign appropriate staff to client cases according to their skills, availability, and client needs.
  4. Manage last-minute staffing changes, replacements, and call-offs effectively to minimize disruptions in service delivery.
  5. Build and maintain strong relationships with clients to understand their needs and preferences.
  6. Address client concerns and inquiries promptly and professionally.
  7. Conduct regular client satisfaction surveys and follow-up on feedback to ensure continuous improvement in service quality.
  8. Ensure all candidates are compliant with all relevant healthcare regulations, licensing requirements, and agency policies.
  9. Maintain accurate and up-to-date records of employee credentials, certifications, and licensures.
  10. Prepare and submit required reports to regulatory agencies as necessary.
  11. Assist with the scheduling of orientation sessions and ongoing training for new hires when needed to ensure compliance with agency policies and procedures.
  12. Provide guidance and support to staff members to enhance their skills and competencies.
  13. Encourage professional development and career advancement opportunities for employees.
  14. Manage payroll processing, timekeeping, and billing activities accurately and efficiently (if applicable).
  15. Collaborate closely with other branch site coordinators, regional managers, and central office staff to achieve organizational goals.
  16. Communicate effectively with internal teams, clients, and healthcare professionals to ensure clear understanding and alignment on expectations.
  17. May be required to cover on-call duties as needed.
  18. Other duties as assigned.

  QUALIFICATIONS:

  • One (1) year of experience in an administrative support role, preferably in healthcare or staffing business.
  • Previous experience in healthcare staffing, recruitment, or administration.
  • Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Ability to communicate professionally/effectively in both in written and verbal format.
  • Strong knowledge of Microsoft Office Suite and familiarity with staffing software or databases.
  • Knowledge of healthcare regulations and compliance standards.
  • Ability to work independently with minimal supervision and thrive in a fast-paced environment.
  • Bilingual in Spanish required

  Education: High School diploma or any equivalent combination of education and experience to successfully perform the essential functions of the job.

  Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
  
  Benefits
  
  Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
  
  Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
  
  
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• About the company

  Cross Country Healthcare is a national leader with over 30 years experience in providing innovative and intuitive healthcare staffing and workforce solutions for client across the United States.

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