• Job Description

  Req#: 535123
  Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

  As we grow our team, we are looking for individuals who believe the patient is always #1.

  Why work for us?

  • Competitive pay which matches your abilities and experience
  • Health coverage for you and your family
  • Generous number of vacation days per year
  • A robust wellness plan and health club discounts
  • Continuing education assistance to grow and further your talents
  • 403(B) plan with company matching

  
  

  Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

  We're looking for someone to join our team as a Site Operations Manager who:

  The Behavioral Health (BH) Site Operations Manager, with the support of the site BH Clinical Leader, is responsible for the overall day-to-day operations of the behavioral health center. The position functions as the onsite representative of BH administration, ensures best practices are exercised and provides management of CSV BH centers. The Site Operations Manager functions as the first point of contact for clients, employees and community partners with questions and/or concerns. The position works collaboratively with all clinical staff to ensure client flow, ordering of supplies and efficient management of clinical staff schedules to meet the need of the clients we serve. The Site Operations Manager promotes the Clinica Sierra Vista Production System (CSVPS) and ensures operational efficiency through daily management, monitoring and reporting of all BH clinic objectives. This position oversees one of the most important aspects (customer service) and is crucial to the efficient operation of the clinic.

  
  

  Essential Functions:

  • Oversees daily BH site operations, including managing appointment scheduling, billing procedures, and environment of care.
  • Interview, select new staff and coordinate training of new and established non-clinical BH staff.
  • Manage staff by assigning and delegating tasks as needed.
  • Assumes responsibility for client charts and medical records, as well as the support staff who maintain them.
  • Has the ability to cover any support staff position during illness, vacation, or leave of absence.
  • Work with BH providers to meet productivity and address documentation concerns.
  • With BH Clinical Leader’s support, will approve payroll, manage time off requests and effectively use resources to optimize productivity.
  • Ensures BH site and team are meeting all quality improvement guidelines and requirements by county, state and federal entities as well as auditing agencies.
  • Interacts with clients, gains customer feedback and addresses client complaints.
  • Monitors clinic’s performance through reports and dashboards for overall BH clinic efficiency.
  • Perform introductory and annual non-clinical employee reviews, competency forms and provide constructive feedback on their performance to help meet organizational and professional goals..
  • The Site Operations Manager will set a climate of open and frequent communication to include; Huddle, People Link board, Gemba rounding, and adhering to Leader Standard of Work.
  • Other duties and responsibilities as assigned. Please see attachment for full job description.

  You'll be successful with the following qualifications:

  • Knowledge of BH clinic policies and procedures.
  • Ability to operate office machines and computer workstation.
  • Must have the ability to work various schedule desk including late hours and work.
  • Must have a pleasant, professional attitude toward clients, co-workers and superiors. Teamwork skills a must.
  • Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

  Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

  Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

• About the company

  Clinica Sierra Vista is proud to offer comprehensive health care to the underserved, underinsured, and uninsured of Kern, Fresno, & Inyo Counties. Learn more.

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