• Job Description

  Req#: 22472

  United States, Utah, Salt Lake City

  Customer Engagement & Loyalty

  01-Sep-2023

  Ref #: 22472

  How you'll help us Keep Climbing (overview & key responsibilities)

  The Delta Sky Club Regional Operations Manager will oversee all aspects of the daily operations of a geographic region for Delta Sky Club. Will have regular contact with individual club Leadership to ensure optimal efficiency of each club and ensure that our Delta Sky Club standards are adhered to,reflect high level of leadership. Will interact with our partners, including SodexoMAGIC and Compass Group and internal divisional Airport Customer Service leadership to ensure that goals and objectives are clearly communicated and aligned in the operation. Serves as the eyes and ears of the operation, by recommending and assisting in the implementation of an improved and more efficient way of running the business. Responsible for customer satisfaction scores and understanding and positively impacting financial performance. Will take a role in opening new clubs in the region to meet customer demands and expectation.

  This position will be based in either Salt Lake City, Los Angeles or Seattle and will report to the General Manager of Delta Sky Club Operations & Experience.

  Duties and Responsibilities:

  • Lead all Delta operational Delta Sky Club leaders and team members to success on daily, weekly, monthly, and annual action plans related to club strategic plan
  • Help create and execute the Club guest satisfaction objectives
  • Help create and execute the Club financial objectives
  • Plan, organize, and facilitate regular performance leader meetings in the operation
  • Hands-on daily supervision of Club operations to ensure quality delivery of product and service
  • Assist in timely development of marketing and sales activities for Club
  • Responsible for ensuring that training of all service team members is in place to deliver optimum quality
  • Investigate and resolve quality and service issues in a timely fashion
  • Plays an integral part in the selection hiring and training of new team members
  • Demonstrate positive leadership characteristics, which will inspire team members to meet and exceed standards
  • Participate and influence in making each Club better
  • Assist in the development of the annual Delta Sky Club budget
  • Controls vendor annual budget and labor expenses
  • Direct and maintain food handling in compliance with sanitation laws
  • Understand and oversee all contract purchasing procedures for the Clubs
  • Manage in compliance with local, state, and federal laws and regulations
  • Promote and maintain high levels of Team member empowerment and satisfaction
  • Develop short and long term financial operating plans
  • Use statistical analysis to determine improved courses of action
  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

  Benefits and Perks to Help You Keep Climbing

  A career at Delta not only gives you a chance to see the world, we provide excellent benefits to help you keep climbing along the way!

  • Competitive salary, industry leading profit sharing and 401(k) with generous direct contribution and company match
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
  • A detailed wellness plan that recognizes the importance physical, emotional, financial and social wellbeing
  • Domestic and International flight privileges

  What you need to succeed (minimum qualifications)

  • A strong Hospitality background is required for this position
  • Minimum 8 years' experience in food and beverage management
  • Ability to interpret financial and operational data into operational plan
  • Ability to interpret guest satisfaction data, draw conclusion and effectively implement change
  • Strong ability to influence and shape the larger business without having direct control
  • Superior leadership skills
  • Excellent verbal and written communications skills
  • Must be performing satisfactorily in current position
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.

  
  

  What will give you a competitive edge (preferred qualifications)

  • Bachelor's degree in Hospitality Management is preferred

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• About the company

  Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.

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