• Job Description

  Req#: 7592874003
  Employer Industry: Cybersecurity Solutions
  
  Why consider this job opportunity:
  - Salary range of $50,000 to $65,000 base plus bonus and equity
  - Generous paid time off policy, including vacation, sick time, and paid holidays
  - 100% remote work environment with flexibility
  - Comprehensive medical, dental, and vision benefits plans
  - Opportunities for education and professional development assistance
  - Stock options for all full-time employees
  
  What to Expect (Job Responsibilities):
  - Provide exceptional customer support via phone, email, and chat for incident reports and escalations
  - Break down complex SOC concepts and product behavior to ensure partner understanding
  - Lead calls with partners for high-severity incidents, documenting decisions and aligning on next steps
  - Collaborate with internal teams to clarify detection coverage and product behavior
  - Advocate for partner needs and address security concerns with timely responses
  
  What is Required (Qualifications):
  - Must be available to work Tuesday through Saturday
  - Demonstrated passion for cybersecurity and commitment to continuous learning
  - Exceptional written and verbal communication skills
  - Strong ability to prioritize and manage a dynamic ticket queue
  - Ability to work independently in a remote setting while knowing when to escalate or seek help
  
  How to Stand Out (Preferred Qualifications):
  - Experience in MSP or Help Desk roles supporting multiple customers
  - Familiarity with Microsoft 365/Entra, especially around identity and phishing scenarios
  - Basic understanding of SIEM concepts and log analysis
  - Basic understanding of networking concepts related to VPNs and IP addresses
  
  #Cybersecurity #RemoteWork #CareerOpportunity #ProfessionalDevelopment #CustomerSupport
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  A new layer of security to address a new threat landscape. See what footholds & persistence mechanisms are lurking in your network during our 21 day trial.

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