• Job Description

  Req#: 392712
  
  Overview (English)
  
  
  We’re looking for a proactive and passionate Global Community Management Associate to help engage, and support our online community across platforms like Instagram, Twitter/X, TikTok, LinkedIn, and Facebook. Reporting to the Global Customer Care team, you’ll be the bridge between our brand and our audience—building trust, fostering conversations, and handling inquiries with empathy and professionalism.
  This role sits above a standard customer service position—you’ll need to bring insight, judgment, and creativity to your daily work, while also being hands-on with comments, messages, and community sentiment.
  
  Responsibilities (English)
  
  
  • Actively manage and engage with our online communities across all social channels
  • Respond to DMs, comments, and tags in a timely, brand-appropriate manner
  • Resolve customer service issues that surface on social platforms, collaborating with internal teams to ensure timely and accurate follow-up
  • Monitor social sentiment and provide regular updates on key insights and trends
  • Collaborate with the social media and marketing teams to support campaign execution
  • Escalate issues when needed and contribute to the development of response guidelines
  • Contribute ideas to improve our overall community experience and brand tone
  • Perform backend administrative tasks such as updating FAQs, order maintenance, maintaining response templates, and handling service escalations.
  
  Qualifications (English)
  
  
  • 2–4 years of experience in a community management, social media, or digital support role
  • Native English and Exceptional written communication and grammar—especially in short-form content
  • Strong understanding of platform-specific tone, culture, and community dynamics
  • Ability to work flexible hours, including nights/weekends during key campaigns or community spikes
  • Comfortable juggling multiple conversations across channels in real time
  • A proactive, empathetic communicator with solid judgment and a problem-solving mindset
  • Familiarity with social media tools (e.g., Sprout, Hootsuite, Zendesk, or similar)
  
  
  • 2–4 years of experience in a community management, social media, or digital support role
  • Native English and Exceptional written communication and grammar—especially in short-form content
  • Strong understanding of platform-specific tone, culture, and community dynamics
  • Ability to work flexible hours, including nights/weekends during key campaigns or community spikes
  • Comfortable juggling multiple conversations across channels in real time
  • A proactive, empathetic communicator with solid judgment and a problem-solving mindset
  • Familiarity with social media tools (e.g., Sprout, Hootsuite, Zendesk, or similar)
  
  
  • Actively manage and engage with our online communities across all social channels
  • Respond to DMs, comments, and tags in a timely, brand-appropriate manner
  • Resolve customer service issues that surface on social platforms, collaborating with internal teams to ensure timely and accurate follow-up
  • Monitor social sentiment and provide regular updates on key insights and trends
  • Collaborate with the social media and marketing teams to support campaign execution
  • Escalate issues when needed and contribute to the development of response guidelines
  • Contribute ideas to improve our overall community experience and brand tone
  • Perform backend administrative tasks such as updating FAQs, order maintenance, maintaining response templates, and handling service escalations.

• About the company

  PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products.

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