• Job Description

  Req#: R125613

  Job Description

  Software Support Technician

  REMOTE/HYBRID, UK TEAM PERMANENT

  Henry Schein One provides a multitude of services in the dental sector. With Henry Schein one we work with two dental practice management systems; EXACT (Software of Excellence) which is server based and Dentally which provides cloud based online dental practice management software that helps thousands of dental practices and professionals.

  At HSOne, our purpose is to make life better for dentists, practice managers, and patients

  around the world. This purpose sits at the centre of everything we do. We support our

  people to do the best work of their lives so that they strive to improve how millions of

  patients interact with their dental practice.

  How you’ll make an impact

  You will be on the team which has one of the highest interactions with our customers on a daily basis, essentially being the voice of our company to many of our users. We are looking for someone who can empathetically work with practices ensuring they are getting full value out of the software and answering their queries in a professional but friendly manner. You will be able to solve complex support issues, using your knowledge and curiosity to explore queries where there may be no defined answer.

  What you'll do

  • Troubleshoot queries and questions from customers
  • Coach users on best practice workflows within the software
  • Empower users to adopt a self-serve approach; giving them the tools and knowledge to succeed
  • Seek solutions to challenging questions where there is no defined answer
  • Draw logical conclusions based on your knowledge and the information you are presented with in
  • Take full ownership of your inbox, seeking support when needed
  • Contribute to the future direction of the support team
  • Be our customers voice on internal stakeholder meetings

  What you’ll bring with you

  • Ability to recognise patterns or trends
  • Empathy & Customer Advocacy
  • Tenacity
  • Curiosity
  • Excellent written and oral skills
  • Logical mindset

  Why Henry Schein One?

  At Henry Schein One we support many types of flexible working arrangements that allow you to balance your work, your life, and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements. Henry Schein One encourages continuous improvement and career development.

  Our collaborative and inclusive culture is one we’re immensely proud of. We know that a

  diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent, and innovate successfully. So, from your start with us, you’ll feel welcome and supported to do the best work of your life.

  Please include your CV and a cover letter in your application:

  Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

• About the company

  Henry Schein, Inc. is an American distributor of health care products and services with a presence in 32 countries.

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