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Job Description
- Req#: 10282
- Degree in Telecommunications, IT or related field;
- Relevant experience in Linux Administration, along with Installation and Commissioning of servers in live environment;
- Intermediate Technical knowledge on mobile networks;
- Good knowledge of Linux commands, processes and scripting.
- Programming knowledge in Python/Shell.
- Knowledge of IP and telecommunication networks.
- Trace & log file analysis tools (wireshark, AWK, KSAR, SoapUI)
- knowledge in Postgres/ Oracle / Informix / MySql / LDAP Databases
- Knowledge on Cloud solutions (Openstack/VMWare/Docker/Kubernetes)
- Availability to travel, and to work under pressure with SLA in mind.
- Availability to work in shifts and/or in different time zones.
- Able to work and produce targeted results with minimal supervision.
- Good understanding of System dependencies & dimensioning for Software Applications performance and availability.
- Good Communication English Mandatory.
- Problem Solving & Decision Making
- Perform technical tasks for customer projects according to project plan
- Technical support according to project plan
- Work with the developing team and the integration team to deliver the customized solutions
- Work with the support team to deliver the support to the customized solutions
- Manage the network configuration (Installation, commissioning)
- Manage the changes in the network to allow integration with other network systems
- Report the progress of the work to key project stakeholders
- Manage and support customizations on SDM nodes
- Implement new features/technology in the network
- Perform the acceptance of new Network Elements into Operations
- Ensure integration as per Low level solution documents
- Complete testing and acceptance with customer on the agreed test cases with customer
Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
Qualifications
Responsibilities
About the company
Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.