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Solutions Center Analyst - US Based Remote Opportunity
This job is now closed
Job Description
- Req#: 7CE3935E1E
Employer Industry: Higher Education Non-Profit Organization
Why consider this job opportunity:
- Salary up to $49,000
- Opportunity for career advancement and growth within the organization
- Virtual-first work environment with flexible remote work options
- Comprehensive benefits package including paid time off, mental health days, and health insurance options
- Monthly stipends for remote work and mobile services
- Supportive and collaborative culture focused on employee development
What to Expect (Job Responsibilities):
- Provide technical support and customer service to students, recommenders, and member institutions in a high-volume support center
- Assist in documentation and provide feedback to enhance the web-based product for future application cycles
- Prepare Common Application members for the new application launch each year
- Manage support requests efficiently and effectively, ensuring timely resolution
- Collaborate with team members to maintain a positive and productive work environment
What is Required (Qualifications):
- Candidates must reside in the United States
- Bachelor's degree from a four-year college or university or an equivalent combination of education and experience
- 0-2 years of experience in Help Desk, customer service, or technical support roles
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly
- Proficiency in Microsoft Office; experience with Salesforce, Acuity Scheduling, and Google Suite
How to Stand Out (Preferred Qualifications):
- A passion for higher education
- Exceptional organizational skills and attention to detail
- Ability to work effectively in a collaborative, team-oriented environment
- Quick learner with a strong ability to grasp new technologies
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