Employer Industry: Pet Insurance

Why consider this job opportunity:
- Salary of $24.00/hour with potential for uncapped monthly bonuses based on individual performance
- Restricted Stock Units granted to all new team members, vesting over 4 years
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and nine paid float holidays, allowing personal choice in time off
- Flexible remote work opportunity available anywhere in the U.S.
- Pet-friendly work environment with unique perks, including free medical insurance for your pet

What to Expect (Job Responsibilities):
- Provide exceptional service for current members requesting to cancel their policy through inbound phone calls
- Listen actively, investigate, and identify solutions to retain members who wish to cancel
- Handle sensitive and emotionally charged situations with empathy, reflecting the employer's values
- Utilize multiple systems simultaneously in a dynamic work environment
- Adapt quickly to changes in procedures within a high-growth setting

What is Required (Qualifications):
- Bilingual fluency in Spanish and English
- Minimum of 1+ years of successful Customer Retention experience in a fast-paced call center
- At least 2+ years of customer service experience
- Proven ability to implement effective retention strategies
- Experience with complex computer systems

How to Stand Out (Preferred Qualifications):
- Active Property and Casualty License is a plus
- Experience in a pet-related industry

#PetInsurance #CustomerService #RemoteWork #CareerOpportunity #PetFriendlyWorkplace

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