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Spanish Bilingual Remote Customer Service Representative


Pay$17.00 - $18.50 / hour
LocationChampaign/Illinois
Employment typeFull-Time

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  • Job Description

      Req#: J0BT03282230
      Employer Industry: Health Insurance Technology

      Why consider this job opportunity:
      - Salary up to $17.50 per hour, plus performance incentives
      - Paid training provided for a smooth onboarding experience
      - Flexible remote work arrangement allowing you to work from home
      - Collaborative and supportive team environment
      - 401K match and Individual Coverage HRA (ICHRA) available
      - Opportunity for career advancement and growth within the organization

      What to Expect (Job Responsibilities):
      - Handle inbound and outbound calls while delivering exceptional customer service
      - Manage customer accounts and provide technical support as needed
      - Perform application data entry and respond to online chat inquiries
      - Follow defined procedures and policies while interpreting customer needs
      - Engage in extensive self-study and training to meet certification requirements

      What is Required (Qualifications):
      - Must be 18 years of age or older
      - Dedicated, private, and secure workspace for remote work
      - Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
      - High level of professionalism and excellent verbal and written communication skills
      - Moderate to advanced computer skills and comfort with new technology

      How to Stand Out (Preferred Qualifications):
      - Previous experience in customer support or technical support roles
      - Familiarity with Group and/or Individual health insurance or the Affordable Care Act
      - Experience in a call center environment
      - Knowledge of CRM systems and practices
      - Spanish bilingual skills are a plus

      #HealthInsurance #CustomerService #RemoteWork #CareerGrowth #TechSupport
  • About the company

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