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Spanish Bilingual Remote Customer Service Representative
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Job Description
- Req#: J0BT03331508
Employer Industry: Health Insurance Technology
Why consider this job opportunity:
- Salary up to $18.50 per hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Fully remote work opportunity, allowing flexibility in your work environment
- Paid training provided to ensure you are well-prepared for your role
- Collaborative and supportive team environment that fosters personal and professional development
- Benefits include 401K match and paid time off (PTO)
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to provide exceptional customer service
- Manage customer accounts and offer technical support as needed
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies to ensure compliance and quality service
- Utilize creative problem-solving skills to address customer needs effectively
What is Required (Qualifications):
- Must be 18 years of age or older
- Strong computer skills and a high level of comfort learning new technology
- Excellent verbal and written communication skills
- Ability to work independently from home in a dedicated, private workspace
- Commitment to full attendance during the paid 3-week training period
How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance and the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PerformanceIncentives
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