Remote Jobs
Spanish Card Customer Service PM Shifts
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Job Description
- Req#: R47479
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $21.22 per hour
- One-time allowance of $500 for home office setup and $60 monthly payment for remote work expenses
- Comprehensive benefits including Paid Time Off, 401(k) plan, and medical, dental, and vision coverage
- Opportunity for career advancement within a supportive and collaborative culture
- Flexibility to choose between remote, combo, or on-site work arrangements
- Recognition programs and education assistance available
What to Expect (Job Responsibilities):
- Handle complex customer service inquiries and problems via telephone, digital, or chat channels
- Navigate computerized systems to respond to and troubleshoot customer questions
- Actively manage and escalate risk and customer-impacting issues to management
- Document customer files and maintain accurate records of interactions
- Utilize effective verbal communication and problem-solving skills to satisfy customer needs
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Ability to communicate verbally and in written form
- Capacity to operate office equipment such as computers and telephones
- Ability to remain in a stationary position for extended periods
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with digital communication tools and platforms
- Strong problem-solving skills and discretionary authority in customer interactions
- Ability to work independently in a remote setting
#DigitalBanking #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefitsAbout the company
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