• Job Description

  Req#: JR-56430

  Let's Write Africa's Story Together!

  Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

  Job Description

  Responsible for the Procurement Supplier Delivery Processes and Compliance (based on pre-defined criteria set by The CLaims Procurement Manager) including SLA Process requirements for various goods and services.

  You Would

  Monitor and review Claims’ contracting requirements, supplier delivery specifications on cost, place, quality and time.

  • Monitor supplier and report on supplier compliance during the contract tenure.
  • Communicate with Claims and management on supplier compliance deviations during the contract tenure.
  • Monitoring supplier performance against defined and agreed SLA and contract terms.
  • Monitor and report strategic suppliers on the delivery against the SLA.
  • Address supplier performance in collaboration with key stakeholders such as Claims team, business units, and procurement leadership.
  • Input on the SLA specification and relevant procurement committees.
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
  • Prepare statistical and trend reports to communicate trends of SLA and compliance by suppliers and OMI.
  • Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value creation through contract performance.
  • Manage time and enable stakeholder engagements across the business on contract management, performance, and compliance.
  • Aligning personal development efforts to the organisational culture and future fit requirements.
  • Review personal behaviour to align with the organisational culture.

  Continuous improvement to ensure effective service

  • Analysis of industry trends to influence internal requirements on contracting per product or service.
  • Identify improvement opportunities in adherence to organisational policies, procurement practices and procedures in engaging with external as well as internal stakeholders on contracted relationship.
  • Contribute to solutions required to enhance cost effectiveness and increase operational efficiency.
  • Contribute to frameworks and models to achieve targeted savings.
  • Identify and implement technology usage and calibration need to enhance delivery on contracted claims service providers
  • Identify and work on personal development opportunities to enable improvement in implementation of procurement process.
  • Determine technology requirements to improve contract delivery and management.

  Service delivery to ensure customer satisfaction

  • Planning, engaging, and reporting on supplier performance awareness and management.
  • Monitoring and reporting on supplier and business unit relationship to realise savings.
  • Engage with Business Units on contract performance and advise on appropriate action.
  • Defining appropriate actions to address specific and pre-identified contract performance requirements.
  • Research on industry compliance and determine OMI requirements on engaging with the industry player.
  • Research on industry and global practice to be of input to product lifecycle to source the future fit solutions.
  • Maintain a framework to be applied across business on quality, price and other desired contract outputs to ensure compliance all the time.
  • Manage and Chair dispute resolution sessions between supplier and OMI
  • Review and confirm contract templates and terms for contracting.
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
  • Risk Management: Exercise own judgement on contracted supplier performance, compliance monitoring outcomes, delivery, and behaviour.

  Manage quality people practices

  • Align own behaviour with the organisation culture and values.
  • Share and transfer product, process and systems knowledge to colleagues and team members.
  • Collaborate and work with the business to deliver required service levels.
  • Actively share information with other team members regarding successes, issues, trends, and ideas.
  • Identify continuous self-improvement training requirements

  Experience, knowledge & skills required

  • Bachelor’s degree.
  • Any Procurement or Supply Chain Qualification.
  • Chartered Institute of Procurement and Supply (CIPS) Diploma Level 4 would be considered an added advantage.

  Any of the following:

  • 3 – 5 years' experience in procurement operations or sourcing
  • 3 – 5 years’ experience in Claims Procurement
  • 3 – 5 years’ experience in managing strategic claim partnerships

  Skills

  Education

  Closing Date

  22 July 2024

  The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

  Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

  All prospective employees are required to disclose their vaccination status as part of the recruitment process.

  Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

  The Old Mutual Story!

• About the company

  Old Mutual Limited is a pan-African investment, savings, insurance, and banking group.

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