Xfinity
Specialist, CXSO Incident Management
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Job Description
- Req#: R424755
Employer Industry: Media and Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Eligible for a bonus based on performance
- Comprehensive benefits package to support physical, financial, and emotional well-being
- Work in a collaborative and innovative environment
- Engage in a culture that promotes inclusion and teamwork
What to Expect (Job Responsibilities):
- Provide command and control of incident management for the Care organization, advocating for the customer experience
- Manage ticketing processes, including tracking, follow-up, and communication for escalations
- Compile and report on daily Realtime Reports, particularly for Weather/Disaster Recovery
- Monitor customer care performance across the company footprint and vendor partners
- Open and operate incident management bridge calls to coordinate mitigation efforts
What is Required (Qualifications):
- High School Diploma or GED
- 2-5 years of relevant work experience
- Proficient verbal and written communication skills
- Ability to exercise independent judgment and discretion in significant matters
- Regular, consistent, and punctual attendance, with availability for nights and weekends as necessary
How to Stand Out (Preferred Qualifications):
- Experience with data analysis and cross-functional collaboration
- Familiarity with Microsoft Office tools and applications
#Media #Technology #CustomerExperience #CareerGrowth #Collaboration
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.
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