Xfinity
Specialist, CXSO Incident Management
This job is now closed
Job Description
- Req#: R429725
Employer Industry: Media and Technology
Why consider this job opportunity:
- Salary up to $90,159.52
- Opportunity for career advancement and growth within the organization
- Flexible work schedule with a requirement for availability during nights and weekends
- Access to best-in-class benefits that support physical, financial, and emotional well-being
- Collaborative work environment focused on teamwork and innovation
- Chance to impact customer experience positively in a leading company
What to Expect (Job Responsibilities):
- Oversee incident management and advocate for the customer experience across the organization
- Manage ticket creation, tracking, follow-up, and escalation processes
- Gather and organize incident-related information for operational needs and disaster recovery
- Monitor customer care performance across the company's footprint and vendor partners
- Prepare and analyze performance reports for regional and national programs
What is Required (Qualifications):
- High School Diploma or GED
- 2-5 years of relevant work experience
- Proficient verbal and written communication skills
- Ability to work nights and weekends with a flexible schedule
- Strong skills in cross-functional collaboration and data analysis
How to Stand Out (Preferred Qualifications):
- Experience with incident management systems and customer service
- Familiarity with Microsoft Office and communication tools such as MS Teams and Slack
- Previous experience in a media or technology environment
#Media #Technology #CustomerExperience #CareerOpportunity #FlexibleSchedule
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.
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