• Job Description

  Req#: 1378228BR
  Job Description & Requirements
  Position: DSS
  
  Primary Location: Dallas TX
  The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.
  Key Responsibilities to include but are not limited to:
  Deliver world-class IT support to onsite and remote end users
  Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
  Setup and monitor high-priority executive meetings utilizing collaboration and AV services
  Provide smart hands support for network and voice services
  Provide recommendations regarding new technologies to better support all executives, and users
  Perform regular walkthroughs to provide proactive support to high visible individuals
  Acts as a resource for IT projects and initiatives in other functional areas as needed
  Receive and respond to incoming requests in a timely manner including occasional after-hours support.
  Follow set procedures for logging, reporting, and statistically monitoring desktop operations
  Present the facts transparently to promote collaborative solutions
  
  
  Job Requirements:
  Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role)
  5+ years direct experience supporting C-Suite executives and other VIP staff
  7+ years experience in desktop hardware, operating systems, smartphones, and printers.
  7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
  7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
  A+ Certification or other similar Microsoft certifications a plus
  Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
  Hands-on troubleshooting experience with the ability to perform under intense scrutiny
  Working technical knowledge of current protocols, operating systems, and standards
  Strong written and oral communication skills with a focus on executive level support
  Analytical and problem-solving abilities, with keen attention to detail
  Self-motivated and directed, with the ability to effectively prioritize and execute
  Experience working in a team-oriented, collaborative environment
  Strong customer-service orientation with a focus on customer satisfaction
  Highest degree of professionalism and integrity
  
  Ability to research and test new technologies and solutions
  Time management and organizational skills
  (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support

• About the company

  HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.

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