Employer Industry: Higher Education in Healthcare

Why consider this job opportunity:
- Hourly pay ranging from $27.00 to $29.00
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Travel and lodging accommodations provided for New Collaborator Orientation in Salt Lake City, Utah
- Chance to contribute to transformative education in healthcare professions
- Opportunity to engage in training to enhance technical and customer service skills

What to Expect (Job Responsibilities):
- Serve as the initial point of contact for Collaborators to navigate IT requests and challenges
- Troubleshoot hardware, software, and access issues and document work in ITSM tools
- Maintain inventories of IT assets and aid in security audits and events
- Provide training and support for Tier 1 technicians while contributing to project work
- Participate in Knowledge Management processes to build and revise documentation

What is Required (Qualifications):
- Associate's degree in a technology-related subject or 2-4 years of equivalent work experience
- Training in vocational schools or related on-the-job experience with technology and troubleshooting
- Related IT certifications are desirable
- Familiarity with ITIL framework preferred

How to Stand Out (Preferred Qualifications):
- Experience in a helpdesk or IT support role
- Strong communication skills for remote collaboration
- Ability to document and provide feedback effectively
- Interest in ongoing professional development and training

#HigherEducation #ITSupport #HealthcareProfessions #CareerGrowth #DiversityAndInclusion

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