• Job Description

  Req#: REQ236800

  Be unstoppable with us!
  T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

  At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
  
  T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.
  
  T-Mobile’s Legal and Emergency Response team (LER) protects the confidentiality and security of T-Mobile subscriber information while providing outstanding customer service to those seeking lawful release of subscriber records. LER is committed to being an engaged and high-performing team that supports T-Mobile, its customers, and agencies or entities that serve legal demands for customer information with quality, efficiency and in compliance with law. LER has the following four major areas of responsibility: CALEA/ECPA/NSA Compliance, Emergency Response Compliance, Government Support, and LER Technology Roadmap & Support.
  
  The Specialist, LER Emergency Response Center provides 24 x 7 phone support to Law Enforcement Agencies (LEA) and Public Safety Answering Point (PSAP) requestors. The Specialist shall respond to requests that are of an emergency or exigent nature. The Specialist will receive off the phone exigent requests where they will then need to process and respond to these requests in a timely manner. The Specialist position requires strong interpersonal skills, excellence in courtesy and concern, as well as always maintaining professionalism to provide a valued experience.

  Job Responsibilities:

  • Answers telephone calls that come into a call center-like queue from external sources as well as escalated calls occasionally. Also determines priority relative to emergency issues.
  • Ability to receive, process, and respond to written exigent requests in a timely manner. Also needs to utilize resource documentation for reference to deliver a consistent response.
  • Ability to work evenings, weekends, Holidays, overtime, or varied shifts as assigned. This position requires reliable, predictable, and consistent attendance.
  • Meet established department productivity and quality standards
  • Complete training requirements to stay current on existing policy and procedures, to grow skills, and to maintain proficiency on company values and organizational requirements.
  • May travel to represent T-Mobile in court as a custodian of record on rare occasions.

  Education:

  • High School Diploma/GED (Required)

  Work Experience:

  • This role requires you to be a US Citizen and T-Mobile will not sponsor a work visa

  • Less than 2 years Experience in a call center environment, or comparable customer service experience (Required)
  • Prior experience with Law Enforcement Agencies (LEA) or Public Safety Answering Point (PSAP) preferred.
  • Microsoft Office
  • Organization, attention to detail, Confidentiality, Strong Communication.

  • At least 18 years of age and a U.S Citizen

  
  

  Never stop growing!
  T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
  
  If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
  
  T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
  
  Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

• About the company

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