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Specialist, Market Growth & Retention
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Job Description
- Req#: 300001331430719
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Chance to make a positive impact on member satisfaction and retention
- Collaborative and supportive work environment
- Some in-office training and fieldwork required for professional development
What to Expect (Job Responsibilities):
- Facilitate outreach and handle inbound calls to assist members with recertification processes and application submissions
- Manage individual State dashboards and resolve complex member issues related to applications and eligibility
- Provide non-clinical reminders and facilitate closure of care gaps to improve member satisfaction
- Promote and increase member enrollments into plan programs, assisting with eligibility issues and follow-ups
- Accurately document outreach efforts in appropriate databases and collaborate with leadership for feedback and improvement opportunities
What is Required (Qualifications):
- High School Diploma or equivalent
- 2-4 years of customer service experience, preferably in a call center environment
- Experience communicating with members in a customer service setting, with the ability to assess needs and make informed decisions
- Must have NYS Certified Application Counselor Certification or be able to obtain it within 60 days of hire date
- Strong organizational skills and ability to manage multiple tasks
How to Stand Out (Preferred Qualifications):
- Associate's Degree or equivalent combination of education and experience
- 3-5 years of customer service experience in a call center environment
#HealthcareServices #CustomerService #MemberEngagement #CareerOpportunity #CommunityOutreach
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