• Job Description

  Req#: 1004599

  POSITION SUMMARY:

  The staff in this position will report to a Team leader. The Payoff Team Agent plays a crucial role in ensuring accurate and timely processing of payoff requests, reinstatements, and modification quotes. The ideal candidate should be detail-oriented, organized, and able to work effectively under pressure and tight deadlines.

  JOB FUNCTIONS AND RESPONSIBILITIES:

  • Prepare payoff quotes for loans and mortgages.
  • Handle reinstatement requests, ensuring accurate calculations and timely responses.
  • Generate modification quotes based on customer requirements.
  • Collaborate with other team members to meet departmental goals.
  • Maintain accurate records and documentation.
  • Communicate professionally with internal and external stakeholders.
  • Follow Regulatory and State Guidelines.
  • Various other duties as assigned

  EDUCATION / EXPERIENCE:

  • Bachelor’s degree preferred.
  • 1-2 years of processing experience preferred.
  • Prior experience in loan servicing or financial/Mortgage industry is a plus.
  • Strong analytical and problem-solving skills.
  • Attention to detail and accuracy.
  • Ability to work efficiently under pressure.
  • Excellent communication and teamwork abilities.
  • No documented disciplinary action in the past 12 months.
  • Should have an Appraisal rating of ‘’Effective Performance” or above in the last completed performance cycle.
  • Should have completed 12 months in the organization and 09 months in the current role.

  WORK SCHEDULE OR TRAVEL REQUIREMENTS: Mid shift / No travel requirement

• About the company

  Ocwen Financial Corporation and its subsidiaries, PHH Mortgage and Liberty Reverse Mortgage, are committed to helping our customers save money, build equity and, most importantly, stay in their homes.

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