• Job Description

  Req#: E0343-25-0011abl757?language=en&page=813&sort=publicationDateDe

  Job summary

  ABL Health delivers the Specialist Weight Management Service, Your Health Northern Lincolnshire, commissioned by North and North East Lincolnshire ICB. This service will play a central role in improving the

  health and well-being of local residents and supporting them to lose weight. The service will also offer advice and guidance and proactively signpost to relevant organisations. All of this is embedded in sustainable behaviour change and positive well-being.

  Main duties of the job

  As an Administrative Support Officer, you will play a vital role in the smooth running of the service by providing key administrative support. Your responsibilities will include managing phone lines, booking appointments and venues, updating patient databases, handling healthcare referrals, and liaising with clients and professionals. Youll also take incoming calls, ensure efficient message handling, and contribute to a busy, collaborative office environment. The role involves maintaining confidential patient records, using IT systems such as Excel and Word, supporting colleagues during leave or absence, and monitoring service targets. Youll also assist with general admin duties, minute-taking, and supporting clients through their journey, including contributing to engaging social media content.

  About us

  ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.

  Date posted

  23 April 2025

  Pay scheme

  Other

  Salary

  £23,809.50 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  E0343-25-0011abl757

  Job locations

  Unit 1

  Dunlop Way

  Scunthorpe

  DN16 3RN

  
  

  Job description

  Job responsibilities

  Role Purpose:

  You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.

  Main Duties and responsibilities:

  You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.

  Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.

  To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

  Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.

  Manage incoming healthcare referrals promptly, adhering to company timescales.

  Book appointments for clients and use appropriate calendar software.

  Record client data accurately on the appropriate service database.

  To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.

  Flexibility to cover colleagues annual leave, sickness, etc.

  Weekly monitoring of workload and service targets.

  Take meeting minutes, type and distribute them as required

  General administration (record keeping, filing, etc.)

  Be able to encourage and assess the client`s readiness for specific behaviour change

  Contribute to the development and regular posting of social media content

  Skills & Competencies required:

  Be an experienced administrator used to working in a health and/or community setting

  Experienced working with Microsoft Office and health-related database systems

  Positive and proactive, working at pace with multiple tasks

  Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

  Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

  Quality is driven; you naturally seek high standards and actively seek to improve them.

  Value and remain open to new ideas and perspectives.

  Job description

  Job responsibilities

  Role Purpose:

  You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.

  Main Duties and responsibilities:

  You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.

  Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.

  To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

  Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.

  Manage incoming healthcare referrals promptly, adhering to company timescales.

  Book appointments for clients and use appropriate calendar software.

  Record client data accurately on the appropriate service database.

  To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.

  Flexibility to cover colleagues annual leave, sickness, etc.

  Weekly monitoring of workload and service targets.

  Take meeting minutes, type and distribute them as required

  General administration (record keeping, filing, etc.)

  Be able to encourage and assess the client`s readiness for specific behaviour change

  Contribute to the development and regular posting of social media content

  Skills & Competencies required:

  Be an experienced administrator used to working in a health and/or community setting

  Experienced working with Microsoft Office and health-related database systems

  Positive and proactive, working at pace with multiple tasks

  Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

  Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

  Quality is driven; you naturally seek high standards and actively seek to improve them.

  Value and remain open to new ideas and perspectives.

  Person Specification

  Qualifications

  Essential

  • GCSE/O Level in Maths and English or equivalent
  • NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

  Desirable

  • NVQ 3 level in a relevant subject

  Experience

  Essential

  • Demonstrable experience in an administration role
  • Experience of working in a team environment
  • Experience with databases

  Desirable

  • Experience in minute taking for meetings
  • Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
  • Experience of undertaking audits

  Person Specification

  Qualifications

  Essential

  • GCSE/O Level in Maths and English or equivalent
  • NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

  Desirable

  • NVQ 3 level in a relevant subject

  Experience

  Essential

  • Demonstrable experience in an administration role
  • Experience of working in a team environment
  • Experience with databases

  Desirable

  • Experience in minute taking for meetings
  • Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
  • Experience of undertaking audits

  Employer details

  Employer name

  ABL Health Ltd

  Address

  Unit 1

  Dunlop Way

  Scunthorpe

  DN16 3RN

  
  

  Employer's website

  https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

  Employer details

  Employer name

  ABL Health Ltd

  Address

  Unit 1

  Dunlop Way

  Scunthorpe

  DN16 3RN

  
  

  Employer's website

  https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice