IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
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Job Description
- Req#: R1518218
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and healthcare quality
- Bilingual role requiring fluency in French and English, with Spanish as a plus
- Comprehensive training and continuous education sessions
What to Expect (Job Responsibilities):
- Provide high-quality clinical support to patients and healthcare providers via phone, email, and web
- Manage inbound calls and inquiries while adhering to established policies and procedures
- Report adverse events and ensure compliance with pharmaceutical manufacturer requirements
- Assist with financial means testing and coordinate patient services for optimal outcomes
- Participate in team meetings and contribute to continuous improvement of service delivery
What is Required (Qualifications):
- Fluently bilingual in French and English; proficiency in Spanish is an asset
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or a call center
- Ability to work rotating shifts from 9am to 9pm AST, Monday to Friday
- Strong communication skills and attention to detail with the ability to handle a high volume of requests
- Proficiency in basic computer programs and software tools (such as Excel, Word, and Outlook)
How to Stand Out (Preferred Qualifications):
- Knowledge of health insurance, reimbursement navigation, and pharmacy transactions
- A university degree or diploma considered an asset
- Experience in a call center or customer service environment within the healthcare sector
- Ability to identify opportunities for personal and service improvement and recommend solutions
#LifeSciences #HealthcareSupport #BilingualJobs #PatientCare #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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