IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
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Job Description
- Req#: R1518218
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Contribute to improving patient outcomes and healthcare services
- Supportive and collaborative work environment
- Engage in a role that emphasizes quality service and patient care
What to Expect (Job Responsibilities):
- Provide clinical support through phone, email, and web-based communication to patients and healthcare professionals
- Manage inbound calls and assist with program enrollment and inquiries related to drug insurance coverage
- Deliver counseling to patients and support adherence and compliance with treatment
- Handle internal clinical referrals and document processes accurately
- Participate in continuous improvement initiatives to enhance service quality and team performance
What is Required (Qualifications):
- Fluently bilingual in French and English; proficiency in Spanish is considered an asset
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service
- Ability to work rotating shifts from 9 am to 9 pm (AST), Monday to Friday
- Strong communication skills and excellent telephone etiquette with attention to detail
- Proficient in using computer software tools such as Excel, Word, and Outlook
How to Stand Out (Preferred Qualifications):
- Knowledge of health insurance and reimbursement navigation support
- Experience in a call center environment or specialty pharmacy
- University degree or diploma considered an asset
- Ability to identify opportunities for improvement in service delivery
#HealthcareServices #PatientSupport #CareerOpportunity #RemoteWork #BilingualJobs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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