PayFacto
Spécialiste du support client bilingue – Temps partiel (soirs et fins de semaine) - Bilingual Customer Support Specialist – Part-Time (Evenings & Weekends)
What's your preference?
Job Description
- Req#: 295
**Employer Industry:** Payment and Point of Sale Solutions
**Why Consider this Job Opportunity:**
- Opportunity for career advancement and growth within a dynamic and fast-paced environment
- Medical, dental, and vision coverage starting from Day 1
- Access to 24/7 telemedicine services
- RRSP matching program to support your retirement savings
- Flexible part-time schedule with evening and weekend shifts
- Chance to work closely with a growing team and gain exposure to the payment and POS industry
**What to Expect (Job Responsibilities):**
- Triage incoming calls, messages, and support requests from merchants
- Monitor the control tower and coordinate responses to urgent issues
- Provide first-level troubleshooting and solutions when appropriate
- Escalate complex issues to internal teams in a clear and organized manner
- Maintain accurate records of interactions and issues in the support system
**What is Required (Qualifications):**
- Bilingual in English and French (oral and written) – mandatory
- Excellent communication and problem-solving skills
- Ability to work independently during evenings and weekends
- Previous customer support experience is an asset, ideally in payments, POS, or SaaS environments
- Comfortable with technology and learning new systems quickly
**How to Stand Out (Preferred Qualifications):**
- Previous experience in a customer support role within the payment or POS industry
- Familiarity with SaaS environments and troubleshooting related issues
- Strong organizational skills and attention to detail
#PaymentSolutions #CustomerSupport #BilingualJobs #RemoteWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
PayFacto thinks and develops payment solutions that are customized according your business specific needs. Our affordable products and services will make you reach your goals more efficiently than ever. We operate in several areas from retailing to pur...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.