• Job Description

  Req#: 8a78839e974d4c900197a364526d117c
  Specialty Lens Customer Service Representative I
  
  JOB RESPONSIBILITIES
  
  Summary: The Specialty Lens Customer Service Representative I will provide total support to Specialty Lens customers. They interact with customers to provide and process information in response to purchases, inquiries, concerns and requests about products and services.
  
  Essential Responsibilities include the following. Other duties and special projects may be assigned.
  
  • Answer incoming phones calls, enter customer orders, fax input, and make outbound calls as appropriate.
  • Process gas permeable and custom soft contact lens orders.
  • Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources.
  • Mail product literature and price lists, and ensure orders are processed by appropriate deadlines.
  • May also process adjustments or modifications for the manufacturing lab.
  • Provide solutions for customers in the areas of credits and order tracking.
  • Assist shipping department and manufacturing lab when needed.
  
  
  QUALIFICATIONS
  
  Required Qualifications and Skills
  
  • High school diploma or equivalent required
  • Prior work experience in an inbound call center environment or customer service experience is required.
  • NCLE Certification required within one year.
  • Continuing education (classes, industry articles & tests) to maintain certificate is required every three years.
  
  
  PHYSICAL DEMANDS :
  
  While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.
  
  WORK ENVIRONMENT :
  
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled office environment, and the noise is usually moderate.
  
  For US Candidates
  
  The anticipated base pay range for this position is $13.67 to $22.78
  
  CA Residents is $16.08 to $26.80
  
  Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.
  
  Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts.
  
  US employees are eligible for the following time off benefits:
  
  • Vacation and/or Sick time
  • Holiday pay
  • Birthday PTO
  
  
  Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HR@abboptical.com.
  
  ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
  
  The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
  
  ABB031

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