• Job Description

  Req#: 25035500

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  The SPI Governance team owns the function of ensuring Global Technology maintains a well-documented SPI inventory with well written processes, the right set of controls, and associated metrics. Team members in this space are required to operate with a problem-solving mindset understanding the upstream and downstream impacts of the work and not afraid to roll up sleeves to get the work done. The right candidate possesses analytical skills, strong communication skills and ability to trace steps end to end.

  This role is a key member of the Global Technology (GT) team that provides critical support to business process review program (Process Inventory – PI). Responsibilities include execution of the Process Management- Enterprise Policy and associated governance routines, controls, and measurements. In this role, you will be responsible for executing the necessary governance routines including monthly process and control performance analysis, and coordinating breach remediation plans. This position requires the ability to multi-task, manage effective relationships, assist employees with complex items even those requiring extensive research and Discussion. The candidate will also be expected to think analytically and provide effective solutions to tactical challenges. In addition, the individual must take an active role in identifying and implementing process improvements in support of Operational Excellence initiatives.

  Responsibilities:

  • Partnering with GT SPI Central Governance teammates and CIO teams to ensure process and control elements meet enterprise requirements
  • Oversee maintenance activities, governance and management routines related to the Process Inventory
  • Portfolio· Support the opening and maintenance of process inventory records
  • Engage Process Owners to review process, control, metric performance, and process improvement opportunities
  • Monitor and review with Processes Owners Process Inventory maintenance requirements
  • Attend and actively participate in meetings, bridging relevant PI impacting connections
  • Analyze the health of the process inventory, identifying trends and areas for improvement
  • Maintain centralized tracking of SPI initiatives, compiling required documentation, and reviewing details to ensure accuracy prior to submission
  • Continuously assess and identify improvements within processes, enhancing the quality and execution of deliverables to ensure adherence to policy and standards

  Required Qualifications:

  • 5+ years of Business Process Management, Audit or Controls experience
  • Process Management experience with technology related emphasis e.g. Process, Controls, and Metrics
  • Ability to integrate and analyze data from multiple sources, draw conclusions, and provide recommendations
  • Proven project management experience e.g. new process/workflow creation and implementation
  • Proven time management and organizational skills
  • Demonstrates accountability and ownership
  • Strong collaboration and partnering skills with ability to positively influence and motivate others, enjoys working in a team environment
  • Drives timely decisions, knowing when to engage others for additional input and when to act independently
  • Comfortable with ambiguous situations capable of analyzing, simplifying, and collaborating to solve complex problems
  • Ability to work alongside all levels of management and across multiple partner teams
  • Advances MS Office Proficiency (Excel, Word, PowerPoint)
  • Demonstrated understanding of the importance of business ethics
  • Highly effective written and verbal communication skills

  Desired Qualifications:

  • Incumbents typically have over 5+ years of business process management specific experience in FLU or ECF
  • Technical knowledge of systems and related infrastructure/architecture
  • Demonstrated subject matter knowledge in technology and/or information security processes
  • Prior business process management or control framework knowledge
  • Ability to understand components of a Process as it relates to IT processes
  • Bachelor’s degree
  • Experience with Enterprise Change Framework processes and deliverables

  Skills:

  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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