• Job Description

  Req#: 10951511

  
  Apply your expertise in a role where you can make a positive difference for the children of B.C.
  
  The Ministry of Children and Family Development is committed to providing quality services to children, youth, families and communities. As a member of the Provincial Quality Assurance Team, the Complaints Specialist provides expertise in the area of resolving disputes with service recipients and responding to administrative fairness issues.
  
  The Complaints Specialist works under the direct supervision of the Quality Assurance Manager to ensure that individuals who have complaints about service and/or program delivery have been treated fairly by the Ministry during decision-making, planning and service delivery activities.
  
  The responsibilities attached to the Complaints Specialist’s position derive primarily from the Ministry’s Complaints Policy (2012), which provides an accessible process designed to help the Ministry respond to the concerns of children, youth and families in a consistent, respectful, fair and timely manner. This policy applies across all programs and Service Delivery Areas, including delegated services provided by Indigenous Child and Family Service Agencies (ICFSAs). A person of any age can make a complaint, and children and youth are supported to engage in the complaints process.
  
  If you are ready to embark on a new career challenge and have the experience, initiative and possess the required qualifications, we look forward to your application.
  
  Job Requirements:
  Applicants may be considered who meet the preferred OR expanded credentials and experience requirements.

  1. Preferred Credentials

  • Bachelor’s Degree or higher in Social Work OR Child and Youth Care OR Master of Education in Counselling Psychology/Master of Arts in Counselling Psychology with completion of a practicum in family and child welfare OR
  • In-service Ministry of Children and Family Development employees who have a regular SPO 24-30 base position that requires delegation under the Child, Family and Community Services Act (CFCSA) OR
  • A candidate may be considered equivalent when they are registered and a member in good standing with the BC College of Social Workers or has a letter from the College confirming that their application for registration has been approved.
    
    • NOTE: If this education was obtained outside of Canada, you need to confirm it has been assessed for equivalency through the International Credential Evaluation Services (ICES). You must provide a comprehensive report and the MCFD supplemental report by the closing date of this posting to be considered.
      

  2. Expanded Credentials

  • Bachelor’s Degree in a Human Services field OR Bachelor’s Degree with a Major/Honors in a Human Services OR Master’s level graduate Certificate/Diploma in a Human Services field AFTER the completion of an unrelated Bachelor’s Degree.
  • PLUS, a minimum of two (2) years of recent related OR job-specific work experience.
  • Other combinations of education and experience may be considered.
    
    • NOTE: If this education was obtained outside of Canada, you need to confirm it has been assessed for equivalency through the International Credential Evaluation Services (ICES). You must provide a basic report by the closing date of this posting to be considered.
      
  • Human Services fields include: Psychology, Sociology, Criminology, Anthropology, Early Childhood Education, Indigenous Studies, Education, Theology or Nursing.
    

  Additional Requirements:

  • Five (5) years or more of experience working in the Ministry of Children and Family Development, or a Indigenous Child and Family Service Agency, or another child protection agency, with increasing responsibilities which reflect the depth and breadth of their experience in one or more of the following areas:
    
    • Child protection and family services
    • Guardianship, adoption and permanency
    • Youth services
    • Children and youth with special needs
    • Child and youth mental health
    • Youth justice
      
  • Must possess and maintain a valid Class 5 BC Driver’s License with no restriction or equivalent (i.e. from another Canadian Province).
    

  Preference may be given to applicants with the following:

  • Two (2) years or more of experience in a supervisory position.
  • Three (3) years or more of experience resolving client issues using skills such as case conferencing, mediation, collaborative decision-making, or facilitating communication.
  • Experience working for Indigenous children, youth, families and/or communities.
  • Experience working and collaborating with Indigenous communities.
  • Applicants who self-identify as First Nations, Métis or Inuit with the required combination of education and experience.
    

  Please refer to the Job Profile for the full list of willingness requirements.
  
  For questions regarding this position, please contact JoAnne.Moore@gov.bc.ca.
  
  About this Position:
  There are three (3) opportunities available: Two (2) permanent positions and One (1) temporary opportunity until December 31, 2024.
  The temporary opportunity may be extended OR a permanent appointment may result from the temporary appointment.
  Temporary postings are not limited to the geographic area. Board and lodging and relocation expenses do not apply.
  These positions can be based out of any of the locations listed above.
  Flexible work options are available; this position may be able to work from home a few days a week as per the Telework Agreement.
  Employees of the BC Public Service must be located in BC at the time of employment.
  Isolation Allowance for locations that are applicable for this allowance.
  An eligibility list may be established for future permanent and temporary vacancies.
  
  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
  
  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
  
  The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
  
  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.
  
  Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
  
  Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
  
  Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  
  Additional Information:
  A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
  
  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
  
  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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