• Job Description

  Req#: 6202932002

  Title: Customer Success Senior Analyst

  Location: Remote USA (Detroit Area for travel requirements to customer sites)

  Reports to: Managing Director, Customer Success Analytics Lab (with support from Client Directors)

  The Role: As part of J.D. Power’s Customer Success team, your primary focus will be supporting data analytics advisory engagements with our automotive clients. You will work with Client Directors and clients on recurring advisory engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, residual values, profitability, promotion/incentives tactics and strategies, demand planning and market sizing. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry.

  The Impact: You will use data analytics to assist clients in improving their sales, pricing, residual values and go-to-market strategies by leveraging PIN and ALG's proprietary datasets and predictive analytics tools.

  Responsibilities:

  • Work with Client Directors to maintain and grow customer relationships
  • Provide comprehensive, in depth, data analysis, data visualization and advisory support to automotive clients
  • Analyze and evaluate the automotive marketplace to identify areas of risk and opportunity for clients
  • Interact with team members, and clients, with analysis supporting decisions related to automotive sales, pricing, and incentive tactics
  • Proactively assist in determining client needs and help develop new analytical frameworks and solutions to satisfy those needs and grow the business

  Qualifications:

  • BA/BS degree in business or quantitative related field: Economics, Statistics, Engineering, Accounting, Mathematics, Biology, Computer Science etc. required
  • 3-5 years of relevant experience
  • Outstanding problem solving, data analysis, data manipulation and communication (written and oral) skills
  • Significant experience/strength with MS Excel and/or large complex dynamic data sets, pivots, lookups, programming, macros, etc. required as well as working fluency with MS PowerPoint (SQL experience a plus but not required)
  • Ability to interact effectively with people and work in a collaborative, time sensitive, environment
  • Consumer products and/or automotive industry experience helpful, but not required
  • Consulting / professional services industry experience helpful, but not required

  The Career Opportunity: This role will use your analytical, data visualization, business and communication skills enabling your career growth within the Data Analytics Division at J.D. Power. Data Analytics is the largest, and fastest growing, division of the company.

  The Team / The Business:

  • The Customer Success team members are well-versed in all things automotive and have individual strengths that contribute to a strong and collaborative team.

  Our Hiring Manager says:

  “If being part of a collaborative, high-performing team who shares an interest in data and cars sounds like a good fit for you, this may be the opportunity you’ve been looking for”

  J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

  Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

  J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.

  Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.

  Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

  Our Values: We are Truth Finders, Change Makers and Team Driven.

  We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

  To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

  EOE/M/F/Vets/Disabled

  #LI-JC1 and #LI-remote and #NAMER

• About the company

  JD Power is an American data analytics and consumer intelligence company founded in 1968 by James David Power III.

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