Remote Jobs
Sr Analyst, Ccaas (IT)
What's your preference?
Job Description
- Req#: R0404448
Employer Industry: Contact Center Solutions
Why consider this job opportunity:
- Salary up to $91,300 per year
- Comprehensive benefits including medical, dental, vision, 401(k) match, and paid time off
- Support for you and your family with resources like EAP counseling sessions and maternity/paternity leave
- Opportunities for professional development and career growth through various programs and online courses
- A commitment to creating a sense of belonging within the workplace
What to Expect (Job Responsibilities):
- Collaborate with stakeholders and customers across multiple call centers to implement contact center solutions
- Serve as the central point of contact for BPO partners regarding data, reporting, and user needs
- Design omni-channel call flows and integrations using application program interfaces (API)
- Manage and develop platforms like NICE CXone and TalkDesk, with integration to CRM tools
- Analyze call center data and performance metrics to recommend operational improvements
What is Required (Qualifications):
- 4-6 years of experience in administration of CCaaS
- Associate's Degree or equivalent apprenticeship required
- Proven experience in troubleshooting customer issues and providing resolutions
- Familiarity with call center technology and skills-based routing
- Strong analytical skills for data analysis and performance metrics
How to Stand Out (Preferred Qualifications):
- Experience with CRM tools such as ServiceNow, Salesforce, and Siebel
- Background in developing IVRs and call routing development
- Strong communication skills to effectively collaborate with cross-functional teams
- Familiarity with omni-channel customer engagement strategies
#ContactCenter #CCaaS #CareerGrowth #CompetitiveBenefits #DataAnalysis
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.