OneSource Virtual
Sr. Application Support Analyst
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Job Description
- Req#: REQ-2025-351
Employer Industry: Business Process Outsourcing (BPO) for HR, Payroll, and Finance
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with innovative technology and services
- Flexibility to work remotely
- Engage in a culture of continuous improvement and individual development
- Regular reporting metrics and project involvement for skill enhancement
What to Expect (Job Responsibilities):
- Lead daily support activities and ensure compliance with severity guidelines and support processes
- Develop a comprehensive understanding of application support policies and procedures for enterprise applications
- Provide technical expertise to the support team on system workflows
- Directly manage support tickets with end users to analyze and resolve problems
- Identify emerging issue trends and contribute to internal and business process improvements
What is Required (Qualifications):
- Bachelor’s degree or 7+ years of relevant experience
- 5+ years of technical/functional support of ERP systems or related complex business systems
- 1-3 years of experience in Agile software development
- Experience managing relationships and SLAs with third-party ticketing systems
- Strong ability to prioritize and manage multiple products, projects, and customer issues simultaneously
How to Stand Out (Preferred Qualifications):
- Salesforce experience or certification preferred
#BusinessProcessOutsourcing #TechnicalSupport #RemoteWork #CareerGrowth #ContinuousImprovement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Offering deployment, consulting, and in-application payroll, benefits and application management services (AMS)
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