• Job Description

  Req#: 24033785

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

  The GHR Business Controls team is part of the Workforce Analytics, Reporting and Data Governance team (WARDG) within the Global Human Resources (GHR) organization. The primary focus of our team is to drive internal control discipline, risk management, and issue identification through strong partnerships across GHR, as well as Audit and Risk organizations.

  The Senior Business Control Specialist position oversees risk management across Global Human Resources. The primary focus is to ensure effective adherence to enterprise policies and standards. The teammate in this role will provide analytical and administrative support in monitoring and testing the effectiveness of GHR compliance with policies, including creating, gathering, and organizing data and documentation, partnering with stakeholders to provide status reporting on metrics, tracking the status of mitigation and action plans, inputting data into SORs (i.e., CIMA, ORCIT etc.) and providing robust reporting on the risk landscape for GHR. Incumbents typically have 5+ years of risk management and/or FLU/CF experience.

  Responsibilities:

  • Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

  • Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

  • Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

  • Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

  • Performs QA activities including executing on controls, managing cases, and reporting results

  • Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

  • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

  Required Qualifications:

  • Minimum 5 yrs. experience in a role related to Risk, Compliance or Audit

  • Understanding of enterprise processes around audit, GCOR, and independent testing plans

  • Strong written communications skills/experience with ability to translate and document details into executive level messaging

  • Ability to handle confidential and proprietary information with discretion and balance risk and reward with a strong focus on compliance

  • Ability to navigate the organization and demonstrated ability to lead and influence up, down and across the organization

  • Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations

  • Ability to work independently in a fast paced, result driven environment with changing priorities while building relationships.

  • Critical thinking & problem solving skills when working through complex issues, including the ability to identify issues/gaps and areas for process improvements by asking the right questions

  • Strong project and organizational skills

  • Exceptional attention to detail and accuracy

  • Proficient in Microsoft Office suite of products, with emphasis on strong Excel (familiar with lookup's, pivots, basic formulas) and PowerPoint skills

  Desired Qualifications:

  • Background in GHR processes

  • Background in Business Control or Business Support

  • Experience in data analytics and reporting

  Skills:

  • Controls Management

  • Issue Management

  • Monitoring, Surveillance, and Testing

  • Quality Assurance

  • Risk Management

  • Analytical Thinking

  • Attention to Detail

  • Critical Thinking

  • Problem Solving

  • Written Communications

  • Decision Making

  • Innovative Thinking

  • Prioritization

  • Recording/Organizing Information

  • Research

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

  Pay and benefits information

  Pay range

  $78,000.00 - $105,200.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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