Independence Blue Cross
Sr Care Management Assistant Behavioral Health - Remote (PA/NJ/DE)
This job is now closed
Job Description
- Req#: 6577
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote work position, allowing flexibility in your work environment
- Supportive and collaborative work environment
- Chance to make a positive impact on member care and satisfaction
- Engage in meaningful work by assisting members with case management needs
What to Expect (Job Responsibilities):
- Review and process case and condition management referrals from task lists according to guidelines
- Conduct outreach calls to members, ensuring adherence to Case Management guidelines
- Document all referrals and calls in the medical management system following established standards
- Schedule appointments for members or facilitate warm transfers to registered nurse case managers
- Maintain compliance with NCQA guidelines in all documentation and processes
What is Required (Qualifications):
- High school diploma required; degree preferred
- Prior experience as a Care Management Assistant or in a similar role preferred
- Strong computer skills and ability to research problems effectively
- Excellent customer service skills with a solid understanding of medical terminology
- Attention to detail and accuracy is crucial for this position
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related field
- Familiarity with case management processes and systems
- Problem-solving aptitude and logical thinking abilities
- Ability to learn quickly in a fast-paced environment
- Proficiency with Microsoft Office applications
#HealthcareServices #RemoteWork #CareerOpportunity #CaseManagement #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Independence Blue Cross is a health insurer based in Philadelphia, Pennsylvania, in the United States.
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