• Job Description

  Req#: req11306

  Sr. Child Support Case Coordinator - The Department of Community Resources

  “Follow Your Calling, Find Your Career”

  Salary Range: $45,553.79 - $56,942.24

  This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

  At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

  The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

  Position Specific Summary

  This position will be working on-site at our Ella B. Scarborough Community Resource Center.

  Position Summary

  This position is responsible for assisting case coordinators with their daily work functions and managing child support cases in accordance with federal, state, and local laws and procedures. This position may carry a caseload.

  Essential Functions

  · Serve as a lead by assigning and monitoring work; prioritizing work; training employees on work methods and procedures; and/or, performing other related activities.

  · Establish, enforce and modify child support orders

  · Conduct quality reviews of work completed.

  · Complete various reports to improve agency performance related to federal incentives and state self-assessment goals

  · Collaborate on training needs assessments based on quality review findings

  · Manage or provides support to more complex and sensitive cases, as needed

  · Serve as a resource for Supervisors and Managers on technical aspects of Child Support Enforcement.

  · Serve in a Supervisory capacity when Supervisor is out of the office or when in court

  · Answer questions and provide technical expertise to Child Support Case Coordinators

  · May be required to staff shelters in the event of a disaster

  Mecklenburg County Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. This includes service on the emergency management team on a two-year rotating cycle.

  Minimum Qualifications

  Experience:

  Experience in child support, case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.

  Education:

  A Bachelor’s Degree in Business Administration, Human Services, Law Enforcement, Criminal Justice or other relevant field and two years of experience in investigative, judiciary, eligibility or legal work; or an Associate’s Degree in Business Administration, human services, law enforcement, criminal justice or other relevant field and four years of experience in investigative, judiciary, eligibility or legal work.

  Combination of relevant education and relevant experience accepted?: Yes

  Preferred Qualifications

  · Child Support Services experience

  Licenses and Certifications

  · Annual Motor Vehicle Record (MVR) check required

  · May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit

  Knowledge, Skills, and Abilities

  Knowledge of:

  • The Child Support Enforcement Program and applicable legal procedures

  • Applicable Federal, State, and local laws, rules, and regulations

  • Legal documents; civil/family court legal procedures

  • Case management principles

  • Multiple social service programs (consolidated human services environment)

  • Mediation techniques

  • Interviewing techniques

  • Customer service principles

  • Mathematical principles

  Skills

  • Providing competent and professional customer service

  • Using a computer and related software applications

  • Performing mathematical calculations

  • Reading and interpreting legal documents

  • Applying applicable Federal, State, and local laws, rules, and regulations

  • Preparing reports

  • Managing complex caseloads in multiple programs concurrently

  • Conducting interviews

  • Conducting research

  • Relate and compare data from different sources, organize, analyze, and summarize information relevant to assigned cases

  Abilities

  • Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization

  • Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services

  • Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

  • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain information provided

  • Planning and Organization: Establishing courses of action for self and others to ensure that work is completed efficiently

  • Safety Intervention: Possess knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis

  Computer Skills

  • Proficient in various computer applications including Microsoft Office Suite

  Reasonable Accommodations Statement

  To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  Disclaimer Statement

  This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

• About the company

  83 Mecklenburg County is a county located in the southwestern region of the state of North Carolina, in the United States.

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