• Job Description

  Req#: R13362

  #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

  About the Role:

  CrowdStrike Falcon LogScale, is a platform changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more.

  We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you, an inspired onboarding specialist and customer advocate passionate about the way technical infrastructure is deployed and monitored in the cloud and on prem.

  As a Senior Customer Success Manager, you will help our most strategic customers drive maximum value from their investment in Logscale. As their trusted advisor and advocate, you will gain a deep understanding of their business and objectives, leading to project success, retention and growth with Logscale. The right candidate will have been doing this long enough to have had some successes and failures. You’ve learned along the way. Your experience has informed your opinions, and yet you are ever mindful that you don’t know it all. If this sounds good to you, we’d love you to consider joining us as a Senior Customer Success Manager.

  Responsibilities:

  • Develop a deep understanding of the LogScale platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential.

  • Build and foster relationships with customers within your book of business while driving engagement, retention and growth.

  • Train users and help improve LogScale documentation. Proactively support your customers by identifying business requirements and recommending optimisations to improve on and eliminate inefficiencies in the customer's workflows and processes.

  • Drive business outcomes, identify opportunities, and surface feature requests and insights to our product and engineering teams. When things go off track, you’ll notice and take action.

  • Create customer success plans built around the customer’s desired outcomes and document system specifications to enable customers to deploy and optimise the LogScale solution.

  • Identify measurable goals and timelines to help customers onboarding and grow. Conduct strategic business reviews to align on business priorities, LogScale product roadmap, customer satisfaction, usage patterns and best practices.

  • Work with engineering and product teams to develop and share best practices with customers with specific use cases.

  • Help drive customer references and evangelise customer success stories.

  • Drive customer value and expansion while maintaining a trusted relationship.

  • Act as the subject matter expert and project manager to guide customers on product design, deployment, usage, optimisations, troubleshooting, and training.

  What You’ll Need:

  • 5+ years of experience in a client-facing role ideally managing relationships with enterprise and / or mid-market customers.

  • You care deeply about customers and have strong technical and business acumen. You go the extra mile and can juggle conflicting priorities.

  • You are a self-starter with analytical skills and a willingness to tackle things on your own.

  • You have strong presentation skills and a proven track record of achieving targets and goals that drive product adoption.

  • Willingness to mentor and develop content for junior team members.

  • Ability to identify usage trends and identify expansion opportunities.

  • Bonus if you have...

  • Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud.

  • Experience in query writing, Kubernetes and AWS space.

  • Prior experience in the log management space.

  #LI-NR1

  #LI-Remote

  Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across Asia Pacific

  We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

  CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.

• About the company

  CrowdStrike Holdings, Inc. is a cybersecurity technology company based in Sunnyvale, California.

Notice