Employer Industry: Automotive Software Solutions

Why consider this job opportunity:
- Salary up to $100,000
- Opportunity for annual performance bonuses and benefits
- Comprehensive medical, dental, and vision benefits
- Paid Time Off (PTO) and 401K matching program
- Potential for career advancement and growth within the organization
- Work in a collaborative environment focused on inclusion and diversity

What to Expect (Job Responsibilities):
- Develop strong working relationships with the Customer Success Management (CSM) team to deliver exceptional customer service to clients
- Provide advanced product knowledge and guidance to help clients achieve industry standards through targeted training and webinars
- Set benchmarks for product understanding and utilization, recommending best practices to enhance client operations
- Resolve advanced-level issues to ensure clients achieve value from products, while recommending improvements to sales and service processes
- Stay updated on automotive trends impacting the suite of products and serve as an internal escalation point for team members

What is Required (Qualifications):
- Minimum of 7 years of experience in dealership operations
- Subject matter expertise in CDK Parts, Service, and CDK Inspect applications
- Strong communication skills, both oral and written, with the ability to work independently and as part of a team
- High sense of urgency and ability to handle high-stress interactions with empathy
- Associate's Degree or equivalent experience

How to Stand Out (Preferred Qualifications):
- Understanding of CDK's organizational structure, solutions, implementation, and service models
- Bachelor’s degree preferred
- 5+ years of retail automotive experience preferred

#AutomotiveSoftware #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityInclusion

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