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Sr. Customer Support Specialist
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Job Description
- Req#: 94a1d906-53ea-4855-8d52-e01caef0759f
Employer Industry: Design Technology Startup
Why consider this job opportunity:
- Opportunity for significant growth within a fast-scaling startup
- Direct impact on product strategy and company direction
- Comprehensive paid parental leave
- Work with a talented and collaborative team on meaningful projects
- Engage in a dynamic work environment with innovative tools and practices
What to Expect (Job Responsibilities):
- Deliver responsive, personalized support via live chat and email, owning each conversation from start to finish
- Deeply understand the product to solve issues, guide users, and provide clarity quickly and confidently
- Set the standard for tone, accuracy, and efficiency in every interaction
- Collaborate with Product, Design, and Engineering to escalate bugs, share feedback, and push for improvements
- Maintain and improve help articles and self-serve resources to ensure they are current and useful
What is Required (Qualifications):
- Minimum of 3 years in a customer support role at a SaaS or product-led company
- Proven success handling high-volume live chat and email support using Intercom, Hubspot, or similar technologies
- Strong written communication skills with clarity, warmth, and precision
- Proactive, self-motivated, and comfortable in a fast-moving environment
- Confident using tools like Intercom, Notion, Slack, and help center platforms
How to Stand Out (Preferred Qualifications):
- Experience in or familiarity with the Design and Architecture Industry
- Exposure to support AI tools and their training or moderation
- Experience managing or building knowledge base content
#DesignTech #CustomerSupport #StartupOpportunity #CareerGrowth #TeamCollaboration
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