• Job Description

  Req#: R204285

  About the Role

  The Senior Director, Product Operations & Digital Product Creation is a strategic and transformational leader responsible for optimizing Old Navy’s product-to-market pipeline and advancing digital ways of working across the global product organization to achieve improved business performance, consistent execution and sustainable growth.
  
  This role sits at the intersection of product creation, process excellence, and digital transformation — driving the systems, tools, and operational rhythms that enable teams to deliver product with greater speed, precision, and creativity. The Senior Director will lead & collaborate with the Product Operations team, oversee product to market calendars and milestones, and champion digital product creation (DPC) capabilities that unlock innovation, efficiency, and collaboration across design, merchandising, production, and supply chain. This role will also drive operational discipline through rigorous management of brand product deliverables, timelines and metrics and serve as the key linchpin connecting our brand teams to our GIS & supply chain organizations.

  What You'll Do

  Lead Product-to-Market Excellence

  • Partner with Product Operations team to oversee end-to-end product pipeline processes, ensuring alignment from concept to customer.

  • Define and manage seasonal calendars, key milestones, and cross-functional checkpoints to drive clarity, accountability, and speed to market.

  • Partner with Design, Merchandising, Production, Tech Design and Supply Chain to optimize workflows, drive continuous improvement and enable agile decision-making.

  • Support Product Development deliverables, reporting & analytics, and systems & tools, inclusive of cost management

  • Implement and embed product to market transformation initiatives and ways of working into the brand

  • Define, build and deliver process and organizational efficiencies (upskilling, automation, new ways of working) that meet brand financial objectives.

  Drive Digital Transformation

  • Lead Old Navy’s Digital Product Creation (DPC) strategy and adoption, partnering with cross-functional and GIS teams to deploy AI technologies, 3D design, digital sampling, and integrated PLM tools.

  • Embed digital ways of working and systems enhancements to drive future process evolution

  • Support Design & Tech Design upskilling on digital tools and testing future technologies

  • Champion the evolution of digital capabilities and establish best practices that enhance creativity, sustainability, and efficiency.

  • Integrate brand-specific activities with the Gap Inc. Product to Market transformation & Global Supply Chain transformation roadmaps

  Operational Leadership & Influence

  • Inspire, lead and develop a high-performing cross-functional team to deliver a high level of change and business impact and drive consistency & collaboration

  • Develop team capabilities that bridge current state processes into future needs through high level of team engagement, cross-functional collaboration and inspiring teams

  • Partner with the Old Navy Leadership team to build a clear roadmap & priorities that ties to long range strategic objectives aligned to near term budgets and resources

  • Build strong partnerships across a highly matrixed organization — influencing senior leaders and functional teams to align on shared goals and transformation priorities.

  • Drive performance through metrics, insights, and governance models that ensure accountability and progress toward strategic objectives.

  Who You Are

  • A strategic, systems-minded leader with 12+ years of experience in product functions (merchandising, design, product development), operations, process excellence, or digital transformation — ideally within apparel, footwear, or consumer goods.

    • Experience envisioning and executing strategic projects in large retail apparel companies

    • Exceptional problem solving and analytical skills; ability to frame new, ambiguous and complex issues; able to generate insight through rigorous analysis

  • Deep understanding of product creation processes and tools (e.g., PLM, CLO3D, calendar management, data integration).

  • Proven success leading in complex, matrixed environments and influencing across functions and levels.

  • Strong communicator, collaborator, and change agent who thrives in fast-paced, dynamic environments.

    • Comfortable facilitating discussions and driving complex decisions with executive management teams

    • Change Leadership - experience leading with and without authority to influence others and drive decision making and to achieve desired service levels.

    • Learning Agility- demonstrated curiosity, motivated to learn new skills and knowledge

  • Passionate about modernizing how product is created — blending operational rigor with creative enablement

  • Proven ability to grow talent and manage teams at multiple levels

  • MBA or advanced degree preferred

• About the company

  Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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