Job Description:

Class Start Date: 11/06/2023

Schedule : Monday - Friday (8:00 AM to 4:30 PM)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for reviewing complex products for the prevention and detection of possible fraud. These individuals are responsible for research and analysis of account activity to assess levels of risk and fraud. They complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. In addition, they may perform functions related to research and resolution of fraudulent activity and service support.

Responsibilities:
• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Makes decisions based on judgment, research and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to Bank of America
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
• Records data captured during client interactions accurately

Skills:
• Customer Service
• Customer Focus
• Active Listening
• Multitasking
• Critical Thinking
• Oral Communication
• Time Management
• Consumer Products and Solutions
• Credit Risk
• Fraud Detection and Prevention

Required Skills: Must have these skills to be minimally qualified

You’re a person who

• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

• Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

• Is comfortable taking inbound or making outbound calls to clients in a high production focused environment.

• Communicates effectively and confidently and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages your time and capacity.

• Can be flexible to work weekends and/or extended hours as needed.

Shift:

Hours Per Week: