• Job Description

  Req#: 1030
  SR. IT APPLICATION ANALYST
  
  About Etiometry
  
  Etiometry is the market leader in predictive analytics for the Intensive Care Unit. Our system leverages real time patient data to provide clinicians with actionable information that improves care for the most vulnerable patients. In use at some of the best medical institutions across three continents, the Etiometry Platform has a proven track record in improving patients' outcomes while reducing hospital costs.
  
  By joining our company, you will be at the forefront of clinical innovation, working with a passionate team with the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities.
  
  Position Summary
  
  The Sr. IT Application Analyst is responsible for providing technical services and support to ensure optimal set-up and ongoing functionality of the Etiometry application at customer sites. Services are provided as part of initial implementation, subsequent phases, and post-go-live. The Sr. IT Application Analyst is expected to obtain a solid understanding of the application's technical infrastructure, configuration options and integration requirements in order to effectively communicate and partner with customers to deploy the core platform, establish new functionality and enable new data streams. This role works closely with the implementation team and customer project teams to facilitate technical activities, efficiently establish the platform and troubleshoot site-specific technical issues. This is a 95% remote position with occasional travel for team meetings. Working hours are generally standard business hours for the employee's local time zone with ~5-15% off-hour requirement to support our global customer base with varied time zones and downtime windows.
  
  Key Responsibilities
  
  • Build deep knowledge of application infrastructure, configurations and integrations
  • Handle customer support tickets, either by directly analyzing, troubleshooting and resolving or assigning to appropriate staff for response
  • Perform application updates, including pre-work, testing, and post-update documentation
  • Participate in team calls for multiple concurrent projects, contribute insight, technical guidance, task updates, and potential risks/issues for team consideration
  • Host and conduct application site checks to validate graphs and data are appearing as expected
  • Create workflows and narrative documentation for user manuals and instructional materials
  • Complete technical questionnaires for RFIs/RFPs
  • Participate in process development and improvement activities
  • Perform administrative tasks associated with managing a software-based medical device
  • Build positive relationships with project management, technical and clinical stakeholders, account executives, and engineering resources
  • Handle secure data and PHI in accordance with company and federal policies
  • Other responsibilities in line with an Application Team Lead role may be added
  
  
  Qualifications
  
  Minimum Qualifications:
  
  • Bachelor degree in information technology, engineering, data science, or related field
  • 3+ years experience working for a technical team in a hospital environment
  • 3+ years performing technical configuration of a software application
  • 3+ years performing application upgrades, including prep, testing and post-upgrade documentation
  • 2+ years providing technical support for software applications including troubleshooting, resolution and communication of ticket status and outcomes
  • Intermediate fluency with technical terminology, concepts and protocols associated with web-based applications, technical infrastructure, security, and project management terminology (servers, interfaces, data feeds, VPN, HL7, FHIR, JIRA, QMS, sprints, etc.)
  • Intermediate proficiency with RHEL-based systems with strong emphasis on command line tools
  • Experience with clinical data management and data integration (SQL databases, HL7, FHIR API, etc.)
  • Intermediate understanding of healthcare policies and practices related to HIPAA compliance, data security, and user access
  • Intermediate skills in Confluence, JIRA, Microsoft Word, Excel, and PowerPoint applications
  • Highly organized with effective systems for managing multiple clients with varied requirements
  • Extremely flexible, adaptive, and able to independently juggle and prioritize daily work
  • Ability to work collaboratively with a range of internal and external stakeholders and technical staff
  
  Preferred Qualifications
  
  • Linux certification
  • 3-5 years of experience implementing software or biomedical hardware in a hospital environment
  • Intermediate understanding of common healthcare technology such as EMRs, patient monitoring systems, interface engines and clinical decision support tools
  
  Employee Benefits
  
  • Generous benefits package
  • Paid vacation and major holidays off
  • Flexible Time Off
  • Flexible hours with work from home capabilities
  • Incentive Stock Options

• About the company

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