• Job Description

  Req#: 267125

  Description

  ADP is hiring a Principal Product Manager.

  • Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
  • Have you taken products from concept to commercialization using the latest technology and achieved market success?
  • Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

  Well, this may be the role for you. Ready to design what's next?

  We are seeking a startegic and experienced Product Manager to drive transformation intiativites within our IVR for multiple of lines of business for ADP. In this role, you’ll drivve and lead efforts to modernize voice automation and enhace customer experience by delivering scalable, intelligent IVR solutions.

  To be successful, you stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing about your product, and you communicate with confidence.

  To thrive in this role, you must take command of your product, lead multiple team's efforts, and be a deep listener who can ask the right clarifying questions to help understand the problem your stakeholders are trying to solve. You've worked with Agile teams and understand product delivery cycles. You have experience explaining the prioritization of a product roadmap, creating that roadmap, and documenting in a way that both external and internal teams will understand. You have held roles where you regularly communicate and defend ideas to a broad audience of stakeholders technical or non-technical. Our best product managers are domain experts and enthusiastic creators who stay current on the latest trends. As part of our team, your voice will influence product success and help shape our industry.

  Like what you see? Apply now!

  Learn more about ADP at jobs.adp.com

  WHAT YOU'LL DO:

  Here's what you can expect on a typical day:

  • Scrums. You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You'll continue to have meetings throughout the day as you create and organize your roadmap.
  • Research & Requirements. You'll own the design. You'll document and prioritise product features. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense into your product roadmap based on our clients, the market, ADP's goals, and what impact the future of tech will have on your products.
  • Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be.
  • Measurements. You have experience measuring product effectiveness, reporting outcomes, and driving priorities.
  • Variety of work. There is no typical day. You could be working with UX teams on client experience journeys to delivering new features, product enhancements, or creating new services. Best part? You'll get to see those ideas come to life.
  • Presentations. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

  TO SUCCEED IN THIS ROLE:

  • You'll have a Bachelor's degree OR equivalent.
  • You have 10+ years of experience in Product Management, with hands-on IVR or voice automation experience.
  • Has a basic understanding of technology to engage with cross-functional team members.
  • Experience with Jira / Confluence for planning, documentation, and tracking.
  • Strong background in cross-functional coordination, testring cycles, and stakeholder management.

  YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  .

  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

  What are you waiting for? Apply today!

  Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

  (ADA version: https://youtu.be/IQjUCA8SOoA )

  Qualifications

  #LI-RG2

• About the company

  ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration and more.

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