Macy's
Sr. Manager, Marketplace Seller Support-Remote
This job is now closed
Job Description
- Req#: 53084
Employer Industry: Retail/E-commerce
Why consider this job opportunity:
- Opportunity to join a leading digital retailer with double-digit growth and a focus on innovation
- Chance to collaborate with a smart and talented team in a fun work environment
- Potential for career growth and the opportunity to shape the future of online and physical commerce
- Competitive pay and benefits package
- Freedom to build and lead a team
- Exciting and challenging problems to solve on a daily basis
What to Expect (Job Responsibilities):
- Lead and provide guidance to a global team of support representatives responsible for addressing seller inquiries, issues, and complaints
- Implement and deliver seller and operations support processes to enhance customer satisfaction
- Monitor and analyze marketplace metrics to identify areas for improvement
- Establish and maintain effective communication channels with customers/sellers
- Manage day-to-day functions of the seller and operations support department
What is Required (Qualifications):
- Bachelor's degree or equivalent work experience in a related field
- 5+ years of experience in retail, e-commerce, and/or marketplace operations
- 3+ years of experience developing and leading a support organization
- Experience in program and project management
- Strong understanding of e-commerce platforms, marketplace dynamics, and industry trends
How to Stand Out (Preferred Qualifications):
- Experience working with outsourced partners
Hashtags:
#Retail #Ecommerce #CustomerSupport #LeadershipOpportunity #Innovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Macy’s, Inc. is one of the nation’s premier omni-channel fashion retailers. The company comprises three retail brands, Macy’s, Bloomingdale’s and Bluemercury. Macy’s, Inc. is headquartered in New York, New York.
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