• Job Description

  Req#: 24019113

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Line of Business Job Description:

  Manages a team of 15+ associates who are responsible for pre and post funding analysis of insurance requirements, including evaluation of insurance accuracy, setup of insurance ticklers based on requirements, and establishment of a final event records in the appropriate repository. Must be able to identify critical performance metrics and drive process improvement within the business unit.

  Job Description:

  This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

  Responsibilities:

  • Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
  • Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
  • Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
  • Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
  • Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
  • Manages performance for their entire team, including associate development, compensation decisioning, and talent planning.
  • Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements.
  • Maintains primary responsibility for accuracy of documentation and SOR financial data, timely delivery of documents, and elimination of controllable re-work.
  • Ensures procedures are followed and timelines are met. Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow.
  • Reviews and recommends new methods and procedures to make daily operations in the areas more efficient.
  • Interfaces with company vendors, legal counsel, line partners and clients to ensure world-class documentation accuracy.

  Managerial Responsibilities:

  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
  • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
  • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
  • People Manager & Coach: Knows and develops team members through coaching and feedback.
  • Financial Steward: Manages expenses and demonstrates an owner’s mindset.
  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

  Required Qualifications:

  • 2+ years of operations or management experience.
  • Demonstrated ability to manage multiple processes and workflow.
  • Ability to lead and motivate a large team of professionals to achieve metric goals and ensure FDPA compliance.
  • Ability to lead through regulatory, policy, and procedural change and review.
  • Identifies, develops, and grows talent.
  • Delivers for clients and business partners.

  Desired Qualifications:

  • Experience with Commercial Banking or Insurance.

  Skills:

  • Business Operations Management
  • Customer Service Management
  • Performance Management
  • Process Performance Measurement
  • Talent Development
  • Account Management
  • Client Management
  • Leadership Development
  • Process Management
  • Relationship Building
  • Hiring and Onboarding
  • Policies, Procedures, and Guidelines Management
  • Process Design
  • Risk Management
  • Workforce Analytics

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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