World Wide Technology

Sr. Program Manager - Digital Customer Experience

New

Pay$97600.00 - $122000.00 / year
LocationColumbus/Ohio
Employment typeFull-Time
  • Job Description

      Req#: 26-0073
      Employer Industry: Technology Solutions Provider

      Why consider this job opportunity:
      - Salary range from $97,600 to $122,000 annually
      - Competitive pay with potential for profit sharing and bonuses
      - Comprehensive benefits package including health, dental, and vision care, and wellness programs
      - Generous paid time off starting at 20 days per year, plus holidays and parental leave
      - Opportunities for career advancement in a collaborative and innovative environment
      - Flexible work arrangements, including remote work options

      What to Expect (Job Responsibilities):
      - Track progress across multiple work streams to ensure alignment with program goals and milestones
      - Identify, document, and manage cross-work-stream dependencies and risks; escalate issues as needed
      - Facilitate decision-making by organizing meetings, preparing agendas, and capturing key decisions
      - Prepare and distribute weekly program scorecards and updates to leadership and team members
      - Maintain program documentation and archives, ensuring version control and easy retrieval

      What is Required (Qualifications):
      - 7-10+ years of experience in program management, project management, PMO support, or related roles within a technology or digital product environment
      - Bachelor’s Degree in Arts/Sciences (BA/BS) in a related field
      - Strong organizational and task-management skills with a proven track record of managing multiple initiatives simultaneously
      - Excellent written and verbal communication skills; ability to distill complex information for diverse stakeholders
      - Proficiency with program management and collaboration tools (e.g., ServiceNow, Microsoft Teams/Outlook, Smartsheet)

      How to Stand Out (Preferred Qualifications):
      - Experience in a digital product or software development environment
      - Familiarity with agile frameworks and common product development lifecycles
      - Basic data literacy (reading dashboards, interpreting metrics) to inform updates
      - Experience organizing events or team-building activities and coordinating logistics
      - Problem-solving mindset with strong attention to detail and follow-through

      #TechnologyJobs #ProgramManagement #CareerOpportunity #RemoteWork #CompetitivePay #BenefitsPackage

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Explore on-demand technology labs, thought leadership and a portfolio of services designed to help IT and the business undergo digital transformation.

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