• Job Description

  Req#: R-583974

  Job Description

  Sr. Project Manager, Credit & Payments

  Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services issues and manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

  Nordstrom Card Services is looking for a Sr. Project Manager to own and project manage the execution and delivery of key Nordstrom Credit & Payments strategies to enhance the customer experience and contribute to the overall success of Nordstrom.

  Position is Remote unless located in the Denver, CO area - if located in the Denver, CO area position would by Hybrid.

  Key Responsibilities

  • Own and manage the execution schedules and delivery of credit projects and ensure project deliverables meet strategic objectives.

  • Collaborate effectively with Bank partners and with cross-functional partners across the organization, such as Platform configuration teams, Vendors, Marketing, Analytics, Risk, Legal, Compliance, Operations and Product Management, to define and align on business, tech, risk, and operational requirements while meeting key milestones and timelines.

  • Partner with Data & Analytics to ensure business requirements are fully met through the segmentation process and participate in the data validation process.

  • Identify, track, socialize and mitigate risks through the development of contingency plans.

  • Remediate incidents in partnership with multiple teams as required.

  • Report validation of implementations to various stakeholders across bank partner and Nordstrom.

  • Contribute to the analysis of project results by sharing key operational data and learnings.

  • Participate in the annual, quarterly, and monthly planning efforts.

  Requirements

  • Bachelor’s degree in Business Administration or equivalent experience is preferred.

  • Experience in credit cards and / or payments is required.

  • 6+ years project or program management experience managing large, complex, high visibility initiatives.

  • Project Management Professional (PMP) certification is a plus.

  • Experienced leading through influence in fast-paced environments with progressively larger responsibility.

  • Demonstrated ability to engage with business leaders, vendors and peers through effective written and verbal communication and strong interpersonal skills.

  • Can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience.

  • Ability to manage ambiguity by creating structure, process, and prioritization.

  We’ve got you covered…

  Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

  A few more important points...

  The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

  Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

  © 2022 Nordstrom, Inc

  Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

  Pay Range Details

  The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

  California: $80,000 - $155,000, Colorado: $80,000 - $132,000, Nevada: $80,000 - $132,000, New York: $80,000 - $155,000, Rhode Island: $80,000 - $132,000, Washington: $80,000 - $155,000

  This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

• About the company

  An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

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